{"id":2717981,"url":"https://alion.io/job/viva-it-senior-specialist","title":"IT Senior Specialist","company":{"id":57211,"name":"Viva","domain":"viva.am","url":"https://alion.io/company/viva-am","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Spark","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:14:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T17:40:16Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job description. We are looking for an enthusiastic IT Senior Specialist who will support an enterprise environment with Windows workstations and a wide range of business applications used across different departments.\nHe/She will investigate complex technical incidents, trace problems across endpoints, networks, identity services, applications, and backend dependencies, and resolve issues within his/her responsibility.\nJob responsibilities\nAnalyze and resolve complex Windows, desktop application, web application, and network connectivity issues affecting employee productivity,\n\nInvestigate application slowness, crashes, failed transactions, intermittent errors, authentication failures, and service accessibility problems,\n\nEstablish incident scope and business impact; reproduce symptoms and isolate the affected technical layer through structured testing,\n\nExamine Windows event logs, application logs, resource utilization, network connections, and browser diagnostics to develop and test troubleshooting hypotheses.\n\nUnderstand business application dependencies and communication flows, including DNS, proxies, identity providers, APIs, application servers, and databases.\n\nDistinguish device-specific problems from shared service failures by comparing affected and unaffected users, workstations, locations, and application behavior,\n\nPrepare actionable escalations with timestamps, reproduction steps, error codes, relevant logs, diagnostic results, and a clear explanation of findings and actions already taken,\n\nCoordinate with infrastructure, network, security, database, application, and development teams; retain ownership of communication and follow-up through resolution,\n\nInstall, configure, and deploy Windows operating systems and business applications using standardized images, packages, and endpoint management tools,\n\nAutomate OS and application installation, configuration, updates, and routine daily support tasks using PowerShell and approved deployment tools,\n\nReview endpoint health and recurring incidents; contribute to root cause analysis and improve knowledge articles, support procedures, and preventive measures.\n\nRequired qualifications\nAt least 3 years of hands-on experience supporting users and business applications in an enterprise IT environment,\n\nA systematic, evidence-based approach to troubleshooting, with the ability to investigate issues spanning multiple systems and technical teams,\n\nStrong Windows knowledge covering services, processes, event logs, user profiles, permissions, Group Policy, drivers, software dependencies, and performance analysis,\n\nFundamental networking knowledge covering TCP/IP, DNS, DHCP, ports, VLANs, Wi-Fi, VPNs, proxies, and firewalls; ability to interpret connectivity test results,\n\nPractical desktop application troubleshooting skills covering installation, configuration, runtime dependencies, compatibility, crashes, and client-server performance,\n\nUnderstanding of web application request flows, HTTP and HTTPS, status codes, TLS certificates, authentication and authorization,\n\nUnderstanding of Active Directory, domain authentication, SSO, MFA, and access permissions, including the distinction between authentication and authorization failures,\n\nExperience with enterprise ticketing, remote support, endpoint management, and diagnostic tools; basic PowerShell skills for information collection and routine automation,\n\nAbility to communicate findings precisely in technical language to specialist teams and explain business impact and progress clearly to employees,\n\nStrong incident ownership, documentation skills, prioritization, and sound judgment when handling production systems, access, and sensitive diagnostic data.\n\nAdditional advantages\nExperience with Windows Performance Monitor, Sysinternals, browser developer tools, Wireshark, and centralized logging platforms.\n\nFamiliarity with Microsoft Intune, Configuration Manager, or equivalent endpoint management platforms.\n\nExperience supporting business-critical applications across multiple departments and contributing to incident, problem, and change management.\n\nRelevant Microsoft, networking, or ITIL certifications.\n\nJoin us and you will receive:\nHealth Insurance;\nMonthly business mobile package;\nBonuses;\nLearning and development opportunities,\nA number of paid days off;\nCompetitive compensation and benefits package.\n\nViva ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.","description_format":"text","description_chars":4526,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-16T14:14:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/viva-it-senior-specialist","json_url":"https://alion.io/job/viva-it-senior-specialist.json","meta":{"generated_at":"2026-10-20T20:48:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57211},"rest":"https://alion.io/mcp/rest/get_company?id=57211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviva-it-senior-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviva-it-senior-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviva-it-senior-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viva-it-senior-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviva-it-senior-specialist"}]}