{"id":691362,"url":"https://alion.io/job/viva-order-management-operations-coordinator","title":"Order Management Operations Coordinator","company":{"id":6307,"name":"Viva.com","domain":"viva.com","url":"https://alion.io/company/viva","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marousi, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":56},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-09T16:32:23Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.\nViva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.\nViva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.\nThe Role\nThe Order Management Operations Coordinator provides timely, accurate and professional support to merchants, Sales, Logistics and other internal stakeholders regarding order-related requests and processes. The role supports the effective handling of merchant orders, terminal subscriptions, cancellations, withdrawals, stock requests, returns and order-related exceptions. It also coordinates with 3PL providers, warehouses and internal teams to facilitate the smooth execution of order management processes, while maintaining accurate order and inventory records across internal systems including CRM Dynamics and ERP.\nKey Responsibilities\nProvide timely, accurate and professional customer care regarding merchant orders and related processes, documenting all relevant interactions and case updates in Dynamics CRM;\nHandle inquiries concerning terminal subscriptions, order status and Viva card orders, providing accurate information to merchants and internal stakeholders;\nProcess order cancellations, withdrawal requests, subscription terminations and terminal returns in accordance with applicable terms and internal procedures;\nHandle approved Sales stock requests and coordinate ISV testing orders, ensuring that applicable approval and asset-return procedures are followed;\nCoordinate and communicate with 3PL providers, warehouses, couriers and internal stakeholders regarding order-related processes, deliveries, returns and operational exceptions;\nProcess approved reseller, intercompany and internal transfer-order requests for supported European operations, in accordance with current logistics procedures;\nIdentify order, terminal or inventory discrepancies and coordinate their investigation with the responsible internal teams or external partners;\nMaintain accurate case documentation, ensure appropriate follow-up and work in accordance with established service levels and standard operating procedures.\nAt Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.\nRequirements\nBachelor's degree in Business Administration, Management, Economics, Logistics or a related field;\nAt least 1-3 years of previous experience in customer care, order management or a relevant operational coordination role. Experience in back-office operations, sales support or logistics coordination will be considered an advantage;\nBasic familiarity with ERP systems is desirable. Comfort with digital collaboration and productivity platforms is valued, as is openness to adopting AI tools and integrating them into day-to-day work.\nExperience with CRM or case-management systems is expected; familiarity with Dynamics CRM will be considered an advantage;\nRelevant training in customer service, logistics operations or process improvement is desirable but not mandatory;\nGood working knowledge of Microsoft Excel and other Microsoft 365 applications is important for this role;\nExcellent written and verbal communication skills in English are essential;\nBenefits\n Competitive compensation package;\nAnnual bonus based on your performance and targets’ achievement;\nPrivate health insurance for you and your family;\nTop of the Line tools and equipment;\nCareer development and regular feedback to develop your skills;\nEmployee Wellness Program like Daily group sessions led by professional coaches","description_format":"text","description_chars":4172,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-11T01:08:16Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.765,"p_room":0.44,"age_days":60,"expected_fill_days":51,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/viva-order-management-operations-coordinator","json_url":"https://alion.io/job/viva-order-management-operations-coordinator.json","meta":{"generated_at":"2026-11-09T20:39:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6307},"rest":"https://alion.io/mcp/rest/get_company?id=6307"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviva-order-management-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviva-order-management-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviva-order-management-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viva-order-management-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviva-order-management-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":691362}},{"tool":"search_jobs","arguments":{"company":"viva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":691362},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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