Strategic Partner Pre-Sales & Success Manager

Please note this is a full time office based role.

Do you enjoy bringing together commercial thinking, solution design and customer success to win and grow strategic partnerships? If you are excited by complex payment solutions, enterprise conversations and helping major merchants unlock real value from technology, this could be your next move.

Why should you apply?

At viva.com, you will have the opportunity to work on high-value strategic accounts in a fast-moving and innovative payments environment. This is a role where you can combine commercial insight, project ownership and relationship management, while working cross-functionally with teams across sales, product and technical solutions.

If you enjoy solving complex challenges, building trusted customer relationships and driving long-term success, this role offers the variety, visibility and impact to do exactly that.

Why VIVA.COM

Viva.com is the first Tech Bank in Europe for businesses, serving 29 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans across omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions - including working capital and advance booking financing - alongside fiscalisation services, giving businesses across all verticals access to the tools they need to run their operations efficiently, on a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and local card schemes, local payment systems, and alternative payment methods across Europe. Viva Wallet.com Limited -Viva.com's UK subsidiary- is an Electronic-money institution licensed by the Financial Conduct Authority (FCA FRN 989273) for the provision of E-money and related services within the United Kingdom.

Learn more at viva.com

About the role

As a Strategic Partner Pre-Sales & Success Manager at viva.com, you will play a highly visible role across the full customer lifecycle - from discovery and solution shaping through implementation, go-live and long-term growth. You will work with strategic merchants, internal sales teams and product stakeholders to deliver tailored solutions that make a real impact.

What you will do

Lead implementation and project delivery

• Scope strategic account opportunities and define tailored project requirements

• Produce Statements of Work and guide projects from onboarding through to go-live
• Coordinate internal and external stakeholders to keep implementations on track
• Maintain clear visibility of project milestones, dependencies and key decisions
• Ensure testing, pilot phases and readiness checks are completed before launch
• Help deliver a smooth and high-quality implementation experience for strategic merchants

Drive customer success and account growth

• Own the post go-live success of strategic accounts and support long-term relationship growth
• Act as a trusted advisor to merchants on integrations, reporting, reconciliation and tailored solutions
• Identify opportunities to expand the relationship through additional products and services
• Lead business reviews, monitor performance and provide recommendations for improvement
• Carry out post go-live evaluations and capture lessons learned
• Work closely with internal teams to align on shared growth opportunities across markets

Shape product improvement

• Share feedback and feature suggestions based on strategic account needs
• Support the Product team with clear business and technical input
• Help influence future solution development based on customer and market requirements

Requirements

• Experience in pre-sales, customer success, implementation or project management within payments, fintech or a related technology environment
• Strong ability to manage complex client conversations and cross-functional stakeholders
• Commercial awareness with the confidence to support enterprise-level opportunities
• Experience working with tailored solutions, integrations or strategic accounts
• Strong organisational skills and the ability to manage multiple priorities effectively
• A consultative, customer-focused approach with a proactive mindset

What would make you stand out

• Experience supporting strategic or enterprise merchants

• Knowledge of payment solutions, integrations or merchant acquiring
• A track record of helping grow customer relationships after implementation
• Experience working closely with product and technical teams to shape solutions

Benefits

• Performance-related bonus scheme.

• Private medical insurance.
• Car and mobile phone allowances.
• Pension.
• 25 days holiday.
• Open and transparent working environment.
• Full training and ongoing support.
• Opportunity to work in an international fintech business with a culturally diverse team.
• Fast-paced environment with access to modern payments acquiring technology.