{"id":3062233,"url":"https://alion.io/job/vivantcorp-junior-network-voip-support-2","title":"Junior Network & VoIP Support","company":{"id":6317,"name":"Vivantcorp","domain":"vivantcorp.com","url":"https://alion.io/company/vivantcorp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":50000,"currency":"PHP","period":"month","gross":null,"usd_annual":9540},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-26T03:56:43Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"About Vivant\nVivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States.\nWe operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter.\nWe are building a world-class Philippine support team and are looking for driven, technical, and customer-focused engineers who want real ownership and real growth.\nTHIS IS AN ONSITE-ONLY ROLE IN PAMPANGA. NO REMOTE OR HYBRID WORK AVAILABLE.\nRole Overview\nAs a Level 1 Network & VoIP Support Engineer, you will be the first line of defense for customer technical issues across networking, VoIP, and managed connectivity services.\nYou will own support tickets end-to-end-troubleshooting issues, responding to alerts, coordinating field technicians, and ensuring customer environments stay online.\nThis is not a basic call center role. This is a hands-on technical support position inside a real MSP/NOC environment.\nWhat You’ll Do\nCustomer & Technical Support\nAct as first point of contact via phone, email, chat, and ticketing system\nOwn, update, and resolve support tickets end-to-end\nProvide clear, professional, and timely customer updates\nMeet response and resolution SLAs\nTroubleshooting (Real MSP Environment)\nYou will support and troubleshoot:\nInternet connectivity and WAN outages\nISP degradation and circuit issues\nVoIP / SIP / RTP / PBX call issues\nCall quality, registration, and audio problems\nLTE failover (Cradlepoint devices)\nUniFi switches, gateways, and access points\nGrandstream VoIP phones and devices\nGeneral LAN/WAN networking issues\nMonitoring & Escalation\nMonitor alerts, dashboards, and ticket queues\nPrioritize outages and customer-impacting incidents immediately\nEscalate to Level 2, vendors, carriers, or engineering teams when needed\nMaintain ownership of issues until fully resolved or reassigned\nTrack escalations through completion\nProvisioning & Configuration\nProvision and support UniFi networking equipment\nConfigure VoIP users, extensions, call routing, and PBX systems\nSupport Grandstream devices and Cradlepoint LTE failover setups\nField Coordination\nCreate scopes of work for onsite technicians\nCoordinate Field Nation dispatches and installations\nValidate job completion and documentation accuracy\nProcess & Documentation\nFollow SOPs and technical Knowledge Base articles\nDocument troubleshooting steps clearly and consistently\nParticipate in training, huddles, and continuous learning\nStay productive during downtime through upskilling and documentation review\nRequirements\nAt least 5+ year of experience in Technical Support, Help Desk Support, NOC, MSP, ISP in a telecommunications environment\nStrong English communication skills (spoken and written)\nExperience providing customer support via phone, email, and chat\nBasic networking knowledge:\nTCP/IP, DNS, DHCP\nVLANs, NAT, WAN/LAN\nPoE fundamentals\nBasic VoIP knowledge (SIP, RTP)\nStructured troubleshooting mindset\nWillingness to work rotating shifts, weekends, and holidays\nNice to Have (Big Plus)\nMSP / ISP / NOC experience\nUniFi networking experience\nCradlepoint LTE devices\nGrandstream VoIP systems\nPBX administration experience\nField Nation experience\nTicketing tools (ConnectWise, Halo, Zendesk, etc.)\nCertifications (Bonus)\nCompTIA Network+\nCCNA\nJNCIA\nOther networking / VoIP certifications\nBenefits\nSchedule:\nWork hours aligned with the U.S. Central time zone\nWork Set-up: On-site\nOffice Location - Angeles, Pampanga\nRelocation package available for qualified hire\nCompensation:\nMonthly Salary: PHP 35,000 - PHP 50,000/month\nDetermining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.\nJoin Vivant and level up your career!","description_format":"text","description_chars":3819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-22T06:55:42Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.225,"p_room":0.28,"age_days":91,"expected_fill_days":20,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":9540,"is_top_pay":false},"html_url":"https://alion.io/job/vivantcorp-junior-network-voip-support-2","json_url":"https://alion.io/job/vivantcorp-junior-network-voip-support-2.json","meta":{"generated_at":"2026-10-26T06:21:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6317},"rest":"https://alion.io/mcp/rest/get_company?id=6317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivantcorp-junior-network-voip-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivantcorp-junior-network-voip-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivantcorp-junior-network-voip-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivantcorp-junior-network-voip-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivantcorp-junior-network-voip-support-2"}]}