# Network VoIP Support Engineer (Remote)

Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Engineers to help us deliver on that promise. Essential Criteria Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply. VoIP Expert: You must have hands-on experience with SIP trunks, PBX systems, and network routing. English Only: Supporting U.S. customers; English fluency is required. Resumes must be in English. Requirements Your day to day life as a Support Engineer: Answer incoming client calls related to VoIP, internet, or WIFI issues Work tickets involving call quality, dropped calls, network drops, or routing problems Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks) Assist with PBX provisioning, phone registration, and softphone setup Prioritize outages (phones down, internet down, WiFi down) Document every step clearly and communicate status updates professionally Escalate advanced issues to senior telecom engineers when appropriate Maintain ticket SLAs with clear, fast response times Key Responsibilities: First-level support for VoIP, networking, a

- **Id**: 3900891
- **Url**: <https://alion.io/job/vivantcorp-network-voip-support-engineer-remote>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: ZA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T17:43:47Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 2939
- **Description truncated**: no
- **Benefits**: Continuous learning
- **Relocation offered**: no
- **Industries**: Managed Network Services, Managed IT Services (MSP)

## Company

- **Id**: 6317
- **Name**: Vivantcorp
- **Domain**: vivantcorp.com
- **Url**: <https://alion.io/company/vivantcorp>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Remote working hours

- **Label**: CT
- **Utc offset min**: \-6
- **Utc offset max**: \-6

## Technologies

- **DHCP** — Optional: no
- **DNS** — Optional: no
- **TCP/IP** — Optional: no
- **Wi-Fi** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **South Africa** — Iso: ZA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-07T00:44:43Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 33
- **Reasons**: conf:0, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.