{"id":3062231,"url":"https://alion.io/job/vivantcorp-network-voip-support-engineer","title":"Network VoIP Support Engineer","company":{"id":6317,"name":"Vivantcorp","domain":"vivantcorp.com","url":"https://alion.io/company/vivantcorp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmers Branch, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-27T02:20:55Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 2 Support Engineers to help us deliver on that promise.\nEssential Criteria\n Must reside in the Dallas-Fort Worth (DFW) area.\nComfortable working 100% on-site: this is an in-office position with no remote or work-from-home option.\nNot Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.\nHands-On VoIP & Network Support Experience: You must have real-world experience troubleshooting SIP trunks, PBX systems, routers, switches, WiFi networks, and network routing.\nRequirements\nYour day to day life as a Support Engineer:\nAnswer incoming client calls related to VoIP, internet, or WIFI issues\nWork tickets involving call quality, dropped calls, network drops, or routing problems\nRun diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)\nAssist with PBX provisioning, phone registration, and softphone setup\nPrioritize outages (phones down, internet down, WiFi down)\nDocument every step clearly and communicate status updates professionally\nEscalate advanced issues to senior telecom engineers when appropriate\nMaintain ticket SLAs with clear, fast response times\nKey Responsibilities:\nSupport for VoIP, networking, and connectivity issues\nTroubleshoot SIP, call quality, latency, jitter, and registration failures\nPerform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)\nTroubleshoot WiFi drops, access point connectivity, and cabling-related issues\nProvision phones, extensions, voicemail, call flows, and SIP trunk configs\nManage and prioritize tickets through our help desk system\nEscalate complex problems with proper documentation\nUpdate knowledge base articles and internal processes\nMinimum Requirements:\n2+ years of VoIP or Network Support experience.\nStrong understanding of TCP/IP, DNS, DHCP, and NAT.\nPractical expertise with:\nSIP, PBX systems, and SIP trunks.\nRouters, switches, and WiFi troubleshooting.\nExperience with ticketing systems and remote customer rapport.\nAbility to communicate technical information clearly and simply to non-technical users.\nA driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.\nSolid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.\nNice to Have\nCompTIA Network+, CCNA, or VoIP-related certifications\nExperience in telecom, MSP, or VoIP carrier environment\nExperience with Poly, Grandstream, or cloud PBX platforms\nBenefits\nWhy Vivant?\nGrowth: Competitive salary + bonuses. We hire for impact and promote leaders.\nCulture: We value Reliability, Product Knowledge, and Autonomy.\nImpact: Help us eliminate the frustrations of internet and phone outages for good.\nSchedule:\nMonday to Friday, 8:00 am - 5:00 pm\nCompensation:\nBase Salary: $50,000 - $75,000 USD\nDetermining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.\nNote: This range covers base pay only; all other benefits will be discussed during the offer stage.\nJoin Vivant and level up your career!","description_format":"text","description_chars":3193,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-22T06:55:42Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.559,"p_room":0.45,"age_days":43,"expected_fill_days":23,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/vivantcorp-network-voip-support-engineer","json_url":"https://alion.io/job/vivantcorp-network-voip-support-engineer.json","meta":{"generated_at":"2026-10-27T05:59:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5934,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6317},"rest":"https://alion.io/mcp/rest/get_company?id=6317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivantcorp-network-voip-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivantcorp-network-voip-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivantcorp-network-voip-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivantcorp-network-voip-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivantcorp-network-voip-support-engineer"}]}