{"id":3062229,"url":"https://alion.io/job/vivantcorp-restaurant-tech-support-specialist","title":"Restaurant Tech Support Specialist","company":{"id":6317,"name":"Vivantcorp","domain":"vivantcorp.com","url":"https://alion.io/company/vivantcorp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":["Manila, Philippines","Bogotá, Colombia"],"countries":["PH","CO"],"hiring_countries":["CO","MX","PH","HN","CR","SV"],"hiring_countries_total":6,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T05:07:11Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the Role\nWe are looking for a hands-on Restaurant Technology Support Specialist to manage and troubleshoot technology systems across multiple restaurant locations.\nYou will support restaurant point-of-sale (POS) systems, online ordering platforms, back-office accounting software, Microsoft 365, and basic network connectivity. Your primary responsibility is to resolve technical issues, minimize disruptions to restaurant operations, and ensure systems work reliably.\nThis is an individual contributor role. You will work directly with restaurant teams, troubleshoot issues remotely, coordinate with vendors when necessary, and take ownership of problems from diagnosis through resolution.\nThis role is best suited for someone with hands-on restaurant IT experience, strong Toast POS administration skills, and experience supporting restaurant openings or POS deployments.\nWhat You’ll Do\n1. Restaurant POS and Technology Support\nAdminister and troubleshoot Toast POS, including terminals, kitchen display systems (KDS), receipt printers, handhelds, payment terminals, menus, modifiers, and employee permissions.\nResolve POS errors, payment issues, offline operations, reporting discrepancies, and hardware problems.\nProvide technical support through phone, email, Microsoft Teams, and remote sessions.\n2. Online Ordering and System Integrations\nSupport Olo online ordering, including menu synchronization, order routing, store availability, and third-party ordering integrations.\nTroubleshoot Toast-to-Restaurant365 integrations, failed sales imports, reporting discrepancies, and back-office workflows.\nIdentify integration failures and restore normal system operations.\n3. IT Administration and Network Troubleshooting\nManage Microsoft 365 accounts, email, licenses, user permissions, password resets, and multi-factor authentication.\nTroubleshoot internet connectivity, Wi-Fi, switches, firewalls, and LTE backup devices.\nSupport office computers, peripherals, and other restaurant technology equipment.\n4. New Restaurant Setup and Go-Live\nConfigure POS hardware, menus, employee accounts, permissions, and system integrations for new restaurant locations.\nTest systems and verify technical readiness before opening day.\nProvide go-live support and resolve issues that arise during restaurant launches.\n5. Ticket Ownership and Process Improvement\nManage support tickets from initial report through resolution, keeping restaurant stakeholders informed.\nPrioritize incidents based on business impact and service-level agreements (SLAs).\nDocument solutions and create knowledge base articles for recurring issues.\nIdentify root causes, implement permanent fixes, and report recurring problems to leadership.\nRequirements\nCandidates must meet the following requirements to be considered:\nAt least 3 years of hands-on restaurant technology support experience, preferably within a multi-location restaurant group, restaurant IT department, or POS service provider.\nStrong hands-on Toast POS administration experience. You must have personally configured menus and modifiers, provisioned hardware, managed employee permissions, and troubleshot POS issues. Experience simply using Toast as a restaurant employee is not sufficient.\nWorking experience with Olo, Restaurant365, and Microsoft 365 administration. You should understand their core functions and have practical experience supporting these systems.\nExperience supporting a restaurant opening, POS implementation, or technology rollout through go-live. You must be able to explain your direct responsibilities during setup, testing, deployment, and launch.\nIndependent troubleshooting and problem-solving skills. You can investigate issues, identify root causes, implement solutions, and verify that systems are working correctly instead of routinely escalating problems to vendors.\nStrong communication and customer service skills. You can explain technical issues clearly to restaurant managers and provide timely updates during critical incidents.\nStrong organizational and documentation skills. You can manage multiple tickets, prioritize urgent issues, document resolutions, and follow established support procedures.\nBenefits\nSchedule:\nWork hours aligned with the U.S. Central time zone\nWork Set-up:\nRemote\nCompensation:\nMonthly Salary: To be determine\nDetermining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.\nJoin Vivant and level up your career!","description_format":"text","description_chars":4472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"},{"name":"Honduras","iso":"HN","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"},{"name":"El Salvador","iso":"SV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-22T06:55:42Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.787,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/vivantcorp-restaurant-tech-support-specialist","json_url":"https://alion.io/job/vivantcorp-restaurant-tech-support-specialist.json","meta":{"generated_at":"2026-10-25T07:54:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6317},"rest":"https://alion.io/mcp/rest/get_company?id=6317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivantcorp-restaurant-tech-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivantcorp-restaurant-tech-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivantcorp-restaurant-tech-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivantcorp-restaurant-tech-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivantcorp-restaurant-tech-support-specialist"}]}