{"id":1998691,"url":"https://alion.io/job/vivenu-engagement-manager-professional-services","title":"Engagement Manager, Professional Services","company":{"id":39986,"name":"Vivenu","domain":"vivenu.com","url":"https://alion.io/company/vivenu","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0.333,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-10-06T14:03:30Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-26T09:08:48Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":19},"description":"With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month - and counting. Our API-first platform solves complex system challenges at\nscale - delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.\nAs we scale vivenu’s enterprise footprint, the Engagement Manager will bridge complex client vision with profitable technical execution. Sitting at the intersection of Sales, Solutions, and Delivery, this role will architect custom digital ecosystems, define key product boundaries, and draft precision SOWs. Ultimately, they will own project margins and resource allocation to build a highly scalable, profitable P&L unit for our business.\nAs a your responsibilities of Engagement Manager, Professional Services will include:\nDefine and build the vivenu’s digital ecosystem: Collaborate with Sales, Solutions and Customer Success teams to scope delivery projects that go beyond the boundaries of the core platform, including headless website design, 3rd party system integrations and custom scripts. \nProject scoping: Scope projects that clearly define the boundaries where the core vivenu’s product ends, marketplace solutions apply, and custom development begins.\nLead engagements: Act as the primary leader for scoping and delivery, managing project plans, timelines, resource plans, and stakeholder expectations to ensure projects go live on time, on budget, and with exceptional quality. Identify and track risks, and collaborate with customer success managers and product teams to address as needed.\nCommercial acumen: Draft statements of work and change orders while maintaining target margins, billable utilization, and effective resource allocation to help build a scalable P&L business.\nVoice of the Complex Customer: Act as the voice of the field, closely collaborating with Engineering and Product to shape the roadmap based on real-world delivery learnings.\nScale the digital ecosystem: Turn early customer deployments into repeatable, scalable implementation playbooks and/or marketplace apps for the most common project types, with the goal of this IP being leveraged / executed by vivenu customer success / solutions teams, 3rd-party system integrators, and agency partners.\n Quality control: Ensure deliverables meet quality standards and client acceptance criteria.\nWhat you will need to succeed in this role:\n4+ years of technical project management or engagement management experience in a professional services, consulting, or client-delivery environment.\n\nProven track record of authoring technical scope documents and SOWs, managing change orders, and leading multiple concurrent enterprise projects with competing priorities.\n\nExcellent client-facing presentation, communication, and negotiation skills, with the ability to build trust with executive and technical stakeholders.\n\nHigh proficiency with modern project management tools (e.g., Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.\n\nFamiliarity with scoping headless website architectures, APIs, third-party integrations, and web scripts.","description_format":"text","description_chars":3152,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Event Technology"],"lifecycle":[{"event":"open","at":"2026-10-07T10:11:32Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":19,"expected_fill_days":54,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/vivenu-engagement-manager-professional-services","json_url":"https://alion.io/job/vivenu-engagement-manager-professional-services.json","meta":{"generated_at":"2026-10-26T12:23:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39986},"rest":"https://alion.io/mcp/rest/get_company?id=39986"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivenu-engagement-manager-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivenu-engagement-manager-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivenu-engagement-manager-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivenu-engagement-manager-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivenu-engagement-manager-professional-services"}]}