{"id":3110454,"url":"https://alion.io/job/vivid-money-product-engineer","title":"Product Engineer","company":{"id":51795,"name":"Vivid Money","domain":"vivid.money","url":"https://alion.io/company/vivid-money","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"Langfuse","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Text-to-Speech","optional":false}],"status":"live","first_seen_at":"2026-10-22T18:40:03Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-09T02:24:39Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About The Role\nWe’re looking for a Product Engineer for Customer Care: a product person with real technical depth and an AI-first mindset, who wants to build our customer-facing support systems with us, not just run them. You’ll own all of Customer Care’s conversational systems: the chatbot today and voice/phone support next.Your primary focus is product: identifying problems worth solving, shaping solutions, and driving them from 0 to 1. You understand architecture, you’ve written code, you know how databases work, and you speak engineering fluently. AI is not a feature we’re adding, it’s how we work and how we build. Think 70% product, 30% engineer, 100% accountable for results. You set the direction, you write the spec, and you can also get into the build and ship the fix yourself.\nYour Mission\nOwn 0-to-1 development of Customer Care conversational systems (chat, voice/phone, knowledge base, tool integrations): decide what to build, why, and how to measure success, from discovery to launch to iteration.\nDesign with engineers how the bot is built: agents, routing, tools, internal-system actions, handoff; understand architectural trade-offs and unblock technical decisions.\nWork independently: research the problem in the data yourself, prototype a fix with AI tools, test it on real conversations, and prove it works, then scale it with engineering or open the PR yourself.\nWrite, test, and iterate prompts, skills, and knowledge so the bot answers correctly, acts safely, and sounds like us; build evals that catch regressions before every release. \nRun A/B tests of models, prompts and flows, define success metrics upfront, and shut down what doesn't work.\nScale self-service via AI and automation, deflection up and cost-to-serve down without hurting CSAT; define “resolved” and “valid handoff” and monitor KPIs (deflection, handoff reasons, resolution quality, CSAT, handling time, cost per conversation).\nWrite product specs and briefs engineers actually want to read: clear, technical, and opinionated.\nChallenge the rules around the bot, not just the bot: when escalation policies, back-office processes or missing tools block resolution, build the case and get them changed.\nPrioritise ruthlessly and collaborate with Engineering, Design, Analytics, QA, Operations, and business owners to ship every release.\nYour Profile\n Essential4+ years in product management, product engineering, or a similar role with strong technical involvement, including meaningful hands-on experience applying LLMs / agentic AI to real products.\nProven track record of taking ideas from 0 to a live product with real users.\nAI-native way of working: you use LLMs, vibe coding, and AI agents daily to move faster and validate ideas. This isn’t optional, it’s core to how we expect you to operate.\nYou know at least one programming language well enough to build things yourself (Python or similar), and you’re comfortable with git, databases, and evaluating system architecture.\nStrong analytical skills: comfortable with data, metrics, and decisions under uncertainty.\nClear communicator in English: you explain technical decisions to non-technical stakeholders and write specs engineers respect.\nSelf-directed: you don’t wait for someone to tell you what matters.\nDegree in Computer Science, Software Engineering, or equivalent practical experience.\n DesiredBackground in customer support, conversation design, product, or prompt engineering. What you’ve built matters more than the title.\nSide projects with LLM APIs, agents, or automation. Show us.\nFintech or banking support: cards, transfers, chargebacks, KYC/AML restrictions, account closure.\nExperience with LLM observability tools (Langfuse or similar) and helpdesk platforms (Kustomer, Zendesk).\nVoice/telephony stacks (STT, TTS, turn detection) for phone support.\nWhy Join Vivid?\nWe have a hybrid model in our offices, or fully remote outside office locations. \nWe support relocation to Cyprus (visa, package) when needed.\nAI-first culture - we use it every day, not just talk about it.\nLearning & development budget to support your professional growth. \nFully paid vacation and sick leave. \nSports compensation. \nReal growth prospects, significant responsibility, and the ability to make an immediate impact from day one.\nCompensation range\nFinal compensation is determined individually, based on your experience, skills and the scope of the role, assessed against objective, gender-neutral criteria.About Vivid\nAt Vivid, we're on a mission to change how businesses and individuals manage their money across Europe. For businesses, we build tools that actually make a difference: multi-IBAN accounts, high-yield savings, business cashback, team cards, and accounting integrations that save real time - all in one place. And for individuals, we offer a simple way to manage and grow your wealth: access to global stocks, ETFs and 150+ cryptocurrencies, cashback, and personalised financial insights.Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we're dedicated to empowering our customers to make this a reality.\nFounded in 2019 in Berlin by Alexander Emeshev and Artem Iamanov, Vivid has quickly grown into one of Germany's top financial platforms for SMEs and private accounts. Since then, we've expanded rapidly across Europe, earning the trust of over 500,000 customers - and with over €200 million raised and a valuation of €775 million, we're just getting started.\nWe're building Vivid as an AI-native organization - across every function, from product to compliance to operations. Automation handles a growing share of day-to-day execution. For us, this means our teams can focus on architecture, strategy, and high-impact decision-making. This changes how we work: less manual execution, more ownership in building systems that scale. We want to help define what AI-native looks like in a regulated financial environment - and we're looking for people who want to build that future with us.","description_format":"text","description_chars":6011,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Digital Banks & Neobanks","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-22T20:33:30Z"}],"visa":[{"country":"NL","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.935,"p_room":1,"age_days":16,"expected_fill_days":51,"reasons":["conf:23","urgency","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/vivid-money-product-engineer","json_url":"https://alion.io/job/vivid-money-product-engineer.json","meta":{"generated_at":"2026-11-09T05:24:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51795},"rest":"https://alion.io/mcp/rest/get_company?id=51795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivid-money-product-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivid-money-product-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivid-money-product-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivid-money-product-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivid-money-product-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3110454}},{"tool":"search_jobs","arguments":{"company":"vivid.money","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3110454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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