# Product Engineer

About The Role We’re looking for a Product Engineer for Customer Care: a product person with real technical depth and an AI-first mindset, who wants to build our customer-facing support systems with us, not just run them. You’ll own all of Customer Care’s conversational systems: the chatbot today and voice/phone support next.Your primary focus is product: identifying problems worth solving, shaping solutions, and driving them from 0 to 1. You understand architecture, you’ve written code, you know how databases work, and you speak engineering fluently. AI is not a feature we’re adding, it’s how we work and how we build. Think 70% product, 30% engineer, 100% accountable for results. You set the direction, you write the spec, and you can also get into the build and ship the fix yourself. Your Mission Own 0-to-1 development of Customer Care conversational systems (chat, voice/phone, knowledge base, tool integrations): decide what to build, why, and how to measure success, from discovery to launch to iteration. Design with engineers how the bot is built: agents, routing, tools, internal-system actions, handoff; understand architectural trade-offs and unblock technical decisions. Work in

- **Id**: 3110454
- **Url**: <https://alion.io/job/vivid-money-product-engineer>
- **Role**: Backend
- **Role family**: Backend
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: inferred
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: yes
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-22T18:40:03Z
- **Employer posted date**: 2026-10-22
- **Last verified at**: 2026-11-10T19:32:40Z
- **Board verified**: yes
- **Days open**: 19
- **Description format**: text
- **Description chars**: 6011
- **Description truncated**: no
- **Relocation offered**: yes
- **Industries**: Digital Banks & Neobanks, Investing Apps & Robo-Advisors

## Company

- **Id**: 51795
- **Name**: Vivid Money
- **Domain**: vivid.money
- **Url**: <https://alion.io/company/vivid-money>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Personio

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0.667
- **Repost share**: 0
- **Time to fill p50 days**: 51
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **A/B Testing** — Optional: no
- **AI Agents** — Optional: no
- **Langfuse** — Optional: no
- **LLM** — Optional: no
- **Prompt Engineering** — Optional: no
- **Python** — Optional: no
- **Text-to-Speech** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 19

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Cyprus** — Iso: CY; Kind: country

## Lifecycle

- Event: open; At: 2026-10-22T20:33:30Z

## Visa

- Country: NL; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Recognised sponsor of the Dutch immigration service (IND); Route: Highly skilled migrants and regular labour

## Liveness

- **Score**: 85
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.941
- **P room**: 0.9
- **Age days**: 18
- **Expected fill days**: 51
- **Reasons**: conf:0, urgency, win:mid
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.