People Operations Specialist

Who we are : Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiencesand are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn'stop places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

Webelieve in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomesfor our customers.

The Opportunity:  

How your role contributes to the success of Vivid Seats: The People Operations Specialist is a critical member of the Peopleteam responsible for delivering a best-in-class employee experience through the efficient administration of people processes and programs. This role serves as the primary point of contact for employee questions related to HR, benefits, leave administration, and employment lifecycle events while ensuring operational excellence, data integrity, and compliance. 

The ideal candidate is highly organized, detail-orientedand thrives in a fast-paced environment. They possessa proactive, problem-solving mindset, strong multitasking abilities, and a commitment to delivering accurateand timelyPeoplesupport. This role requires the ability to manage multiple priorities while maintainingconfidentiality and providing exceptional service to employees and business partners. 

• Administer and maintainemployee lifecycle transactions within the HRIS, including onboarding, offboarding, employee changes, promotions, transfers, and organizational updates.
• Serve as the first point of contact for employee inquiries regardingbenefits, leave programs, payroll-related issues, and general employment matters.
• Monitor and triage the shared HR inbox in partnership with HRBPs, ensuring employee requests are appropriately routed, addressed, escalated, and followed up onin a timely manner.
• Maintain accurateemployee records and perform HRIS data entry, audits, and updates with a strong focus on data integrity and compliance.
• Prepare and process employment-related documentation, including employment verification letters, employee communications, and other HR correspondence.
• Support immigration-related processes by partnering with employees, managers, legal counsel, and external vendors to collect documentation, maintainrecords, and facilitate visa and work authorization processes as needed.
• Partner closely with Payroll to ensure employee data changes are accurately reflected inHRISsystems, the internal trackerand processed appropriately for payrolland auditing purposes.
• Coordinate and administer employee leave programs, including medical, parental, personal, and statutory leaves, while ensuring compliance with applicable regulations and company policies.
• Administer employee benefits programs, including enrollments, life event changes, terminations, vendor communications, and employee education.
• Lead the annual Open Enrollment process from planning and communications through implementation, auditing, and employee supportin partnership with the Manager of People Operations.
• Perform benefit reconciliations, audit carrier invoices, and resolve discrepancies in partnership with vendors and internal stakeholders.
• Develop, draft, and distribute employee communications related to benefits, policies, peopleinitiatives, and organizational updates, ensuring clarity, accuracy, and a positive employee experience.
• Support HR compliance activities and programs, including employment eligibility verification, record retention, requiredtrainings, workplace notices, policy administration and communications, employee acknowledgments, audits, and regulatory reporting to support adherence to federal, state, and local employment requirements.
• Collaborate with internal teams and external vendors to ensure the smooth delivery of peopleprograms and services.
• Identifyopportunities to improve processes, enhance operational efficiency, and elevate the employeeexperience. 

 How your role expectations will progress as a People Operations Specialistin the first 30, 90, and 180 days:  

30 daysin  

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operateand how you’llcontribute to providing great experiences for our customers.
• Build relationships across the People Team and key business stakeholders while becoming familiar with company culture, values, policies, and operating practices.
• Learn and become proficient in HR systems, benefits platforms, employee programs, and internal workflows.
• Begin supporting the HR inbox and responding to routine employee inquiries with guidance from the People Operations team.
• Gain familiarity with onboarding, offboarding, leave management, benefits administration, payroll processes, and employee data management practices. 

90 daysin  

• Contribute to People Operations processes, programs, and technologies that support business objectivesand improve team efficiency.
• Build and maintaineffective relationships with employeesand criticalinternal and external stakeholders.
• Independently manage employee lifecycle transactions, including onboarding, offboarding, employee changes, and HRIS updates.
• Serve as a trusted first point of contact for employee questions related to benefits, leave administration, and general People Operations matters.
• Demonstrate ownership of HR inbox management, employee communications, and routine benefitsadministration activities.
• Support payroll processes through accurateHRIS data maintenance and timelycoordination with payroll partners. 

180 daysin  

• Apply methods to execute individual tasks that positively impactsthe team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Independently administer key People Operations programs, including benefitsadministration, leave management, and HRIS maintenance.
• Lead or significantly contribute to benefitsreconciliations, compliance activities, employee communications, and process improvement initiatives.
• Serve as a reliable partner to employees and managers by providing timely, accurate, and solutions-oriented support.
• Identifyopportunities to improve employee experience, streamline processes, strengthen data integrity, and enhance operational efficiency across the People function.
• Play a key role in supporting Open Enrollment planning and execution, HR compliance activities, and other strategic People Operations projects. 

What You’llBring:  

• Bachelor's degree in Human Resources, Business Administration, or experience in a related role.
• Experience supporting core HR functions, including onboarding, offboarding, benefits administration, leave management, HRIS administration, and employee support.
• Working knowledge of HRIS platforms, with Workday experience preferred.
• Familiarity with payroll support, employee data management, benefits administration, Open Enrollment, and benefits reconciliation.
• Strong written and verbal communication skills, including the ability to create employee communications and HR documentation.
• Exceptional attention to detail, organizational skills, and commitment to data accuracy and confidentiality.
• Ability to manage multiple priorities in a fast-paced environment while maintaininga high levelof customer service.
• Proactive, solutions-oriented mindset with strong problem-solving skills and the ability to work independently.
• Proficiencyin Microsoft Office Suite, particularly Excel. 

How We Operate - SEAT Principles:  

Strategic: We’re intentional about where we compete and how we win.  

Focus on what matters most - anticipate future needs before making decisions, align on measurable impact, and make deliberate tradeoffs. 

Efficient: Simplify the work - build scalable processes, make timely decisions, and reflect on learnings to improve execution.  

We move fast by doing the right things the right way. 

Accountable: We take ownership from start to finish.  

Invest in the outcome - define what success looks like, ensure handoffs are clear, and follow through until results are delivered. 

Together: We win as a team or we don’t win at all.  

All work matters - support shared goals, provide context openly, and give feedback that helps make us stronger. 

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

 Salary: $55,000-$75,000

Location: Chicago, IL  

We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.