{"id":2208759,"url":"https://alion.io/job/vividly-implementation-manager","title":"Implementation Manager","company":{"id":685169,"name":"Vividly","domain":"govividly.com","url":"https://alion.io/company/govividly","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":156},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Machine Learning","optional":false},{"name":"Material Design","optional":false},{"name":"Gmail","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:36:14Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T01:06:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.\nNot familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Perfect Snacks.\nThe Implementation team at Vividly plays a critical role in turning a customer's solution design into a successful, operational Vividly experience.\nOur Implementation Managers are both hands-on platform configurators and end-to-end project managers. They take an approved solution design and translate it into Vividly configuration, customer workflows, data setup, training, testing, and ultimately go-live.\nImplementation Managers serve as the primary point of contact throughout onboarding, coordinating across customers, Solution Architecture, Integrations, Managed Services, Customer Success, Product, and other internal teams to keep complex projects moving forward.\nWe're looking for someone who enjoys solving problems, understanding complex workflows, configuring software, managing multiple moving pieces, and creating an onboarding experience that gives customers confidence they made the right investment.\nWho You Are\nYou are an energetic, curious, and highly accountable implementation professional who enjoys being in front of customers as much as you enjoy getting into the details of how a platform should be configured.\nYou're comfortable taking an approved solution design, understanding the business intent behind it, and turning it into something real. You can work through complex business workflows, translate requirements into accurate platform configuration, work confidently with customer data, and explain how the resulting experience will work for the people using it.\nYou're also a strong project manager. You can manage multiple implementations at once, keep customers and internal teams accountable, identify dependencies before they become blockers, and create momentum without sacrificing quality.\nYou don't need to design every solution from scratch, but you do need to understand the solution you're implementing. You ask questions when something doesn't make sense, recognize when customer requirements have materially changed, challenge assumptions when appropriate, and know when to bring Solution Architecture back into the conversation before changes create unnecessary complexity, scope creep, or rework.\nMost importantly, you bring energy to the customer experience. You're engaged, passionate about helping customers succeed, comfortable leading a room, and genuinely enjoy seeing customers move from complicated processes to confidently operating in Vividly.\nWhat You'll Do\nOwn the end-to-end implementation project for assigned customers, from post-Solution Alignment through configuration, training, UAT, go-live, and transition.\nServe as the primary project manager and day-to-day customer lead throughout onboarding, owning timelines, milestones, dependencies, risks, decisions, customer actions, and overall project health.\nTranslate approved Solution Architecture designs into accurate, scalable Vividly platform configuration.\nConfigure customer workflows, master data, promotion structures, deduction-related settings, reporting requirements, user access, and other applicable platform components based on the approved solution.\nUnderstand the business purpose behind the configuration, not simply the individual fields or settings being configured.\nPrepare, transform, import, map, and validate customer datasets, including customer, product, pricing, revenue, and other applicable data.\nValidate configured workflows against the approved solution design and expected customer experience before progressing into training, UAT, and go-live.\nLead customer implementation meetings with confidence, clear direction, and strong follow-through.\nHold customers and internal stakeholders accountable to agreed actions, decisions, and timelines.\nProactively identify risks, blockers, dependencies, and decisions that could impact scope, timeline, or customer readiness and drive them toward resolution.\nCoordinate cross-functional onboarding workstreams, including Integrations and Managed Services, while maintaining visibility into dependencies that impact the overall implementation.\nDeliver initial platform and workflow training to establish customer operational readiness and prepare users to begin successfully working in Vividly.\nGuide customers through UAT and confirm that configured workflows operate as intended before go-live.\nAssess customer readiness across configuration, data, training, integrations, services dependencies, and outstanding customer actions.\nComplete structured handoffs to Customer Success and Managed Services, ensuring important customer context, business outcomes, decisions, risks, and outstanding actions carry forward after implementation.\nTroubleshoot configuration and data issues, identify root causes, and coordinate with the appropriate internal teams when additional expertise is required.\nIdentify recurring implementation challenges and contribute to improving our playbooks, templates, automation, processes, and overall customer onboarding experience.\nSolution Design & Change Management\nImplementation Managers execute against an approved solution design while maintaining enough business and product context to recognize when that design may need to be revisited.\nIn this role, you will:\nUse the approved Solution Architecture design as the source of truth for configuration and implementation execution.\nUnderstand the business requirements, assumptions, decisions, and intended customer experience behind the solution you're implementing.\nRecognize when newly discovered requirements or customer requests materially differ from the approved design.\nChallenge assumptions when a requested change could introduce unnecessary complexity, downstream risk, or significant rework.\nDistinguish between configuration decisions you can independently make and material solution changes that require Solution Architecture to re-engage.\nEscalate material design changes, new requirements, scope changes, or unresolved solution questions before changing the approved design.\nDocument implementation decisions and ensure material changes are reflected in the appropriate solution and project documentation.\nHelp customers move toward scalable future-state workflows rather than automatically recreating legacy processes simply because that's how they've historically operated.\nWhat You'll Bring\n3-5+ years of experience in SaaS implementation, implementation consulting, customer onboarding, or a similar customer-facing delivery role.\nDemonstrated experience hands-on configuring a SaaS platform based on documented business requirements or solution designs.\nProven experience independently managing customer implementations from configuration through UAT, go-live, and handoff.\nExperience managing multiple concurrent customer projects with competing priorities, dependencies, stakeholders, and deadlines.\nAbility to understand complex business workflows and translate approved requirements into accurate system configuration.\nStrong judgment and the ability to recognize when a customer request represents a normal configuration decision versus a material change to an approved solution.\nExperience working with customer datasets using Excel or Google Sheets, including data validation, transformation, mapping, filtering, pivoting, and troubleshooting.\nStrong project management and organizational skills with an ability to create structure, maintain momentum, and drive accountability.\nExcellent customer-facing communication and facilitation skills, including the confidence to lead meetings, ask thoughtful questions, challenge assumptions, and explain complex workflows in practical terms.\nStrong problem-solving skills and comfort operating in ambiguity without waiting for someone else to provide every answer.\nDemonstrated ability to identify implementation risks early and drive decisions toward resolution.\nAbility to thrive in a fast-moving environment where priorities, processes, and products continue to evolve.\nA genuine passion for customer experience and helping customers successfully adopt new technology.\nNice to Have\nExperience implementing financial, ERP, accounting, planning, supply chain, retail, or other workflow-heavy SaaS products.\nExperience working with ERP systems, integrations, APIs, data migrations, or system-to-system workflows.\nExperience in consumer packaged goods (CPG), retail, trade promotion management (TPM), sales planning, finance, or accounting.\nExperience leading UAT, customer training, and change-management activities.\nExperience using AI or automation to improve implementation workflows, documentation, data preparation, configuration QA, or project efficiency.\nWhat Success Looks Like\nWithin your first several months, you'll be able to independently take an approved customer solution and:\nTurn it into an accurate, operational Vividly configuration.\nConfidently lead the customer through their implementation plan and maintain momentum toward go-live.\nManage multiple implementations simultaneously without sacrificing quality or customer experience.\nUnderstand enough of the customer's business process to explain why the platform is being configured a certain way-not simply how to configure it.\nIdentify risks, dependencies, and potential design changes before they create downstream rework.\nKnow when to make a configuration decision independently and when to bring Solution Architecture or another specialist back into the conversation.\nPrepare customers for successful go-live and provide Customer Success and Managed Services with a clean, structured handoff.\nConsistently deliver implementations that are on time, within scope, and positioned for long-term customer adoption and value.\nWhy Choose Vividly?\nA modern, remote-first workplace\nWe are committed to succeeding as a fully remote team, empowering you with the flexibility to thrive, no commute required. Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office.\nVividly days off & flexible PTO\nFor most USA holidays that fall on a Monday or Friday, we turn it into a 4 day weekend! Vividly also offers Flexible Time Off (and we really mean it) to help prevent burn out and fuel creativity.\nCompetitive Benefits\nHealthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents\n401(k) - With a 3% employer contribution\nWeekly $20 Sharebite Meal Stipend - For every meal you purchase, they donate a meal through Feeding America! \nMonthly $50 Wellness Reimbursement\nMonthly $200 Remote Work Stipend \nCommitment to our values - The Vividly Code\nKind Ambition -We push boundaries with empathy and integrity\nKeep It Real - We are transparent, honest, and authentic\nCustomer Love - We act as trusted advisors to our customers\nOwn It - We take responsibility and drive outcomes\nUrgency Wins - We move quickly and focus on impact\nPull Together - We collaborate to win as a...","description_format":"text","description_chars":13470,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-10-10T00:58:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:1","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/vividly-implementation-manager","json_url":"https://alion.io/job/vividly-implementation-manager.json","meta":{"generated_at":"2026-10-12T01:27:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1699,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685169},"rest":"https://alion.io/mcp/rest/get_company?id=685169"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvividly-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvividly-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvividly-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vividly-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvividly-implementation-manager"}]}