{"id":1924891,"url":"https://alion.io/job/vivoaquatics-professional-services-manager","title":"Professional Services Manager","company":{"id":3068329,"name":"VivoAquatics","domain":"vivoaquatics.com","url":"https://alion.io/company/vivoaquatics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T18:15:56Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T23:34:13Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nSUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES\nThe main role of the Professional Services Manager is to ensure client expectations are being met by closely managing both field technicians and channel partners. This role is responsible for performing service, repairs, and installations to fill any existing gaps in coverage. Additionally, the Professional Services Manager is to provide technical expertise, training, and support for existing and prospective clients. The daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. More duties may be applied as clients and Vivoaquatics services and needs change. This role is based out of Irvine, CA, though travel to surrounding territories will be required.\nThe ideal candidate resides in or around Irvine, CA.\nKey Responsibilities Include:\nManaging a territory of existing and new business; maintaining and growing sales and client relationships in territory\nPerforming onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication\nOnsite meetings with new clients for sales, assessments, and solutions\nTrain clients, channel partners, etc. on chemical feed systems and VivoPoint software\nProvide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.\nProvide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available\nComplete onsite assessment and provide information and worksheet data as requested\nTake photo documentation of job sites, projects, and work completions as requested\nProvide material and labor cost estimates for repairs and installations as requested\nRecord all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles\nRecord detailed notes on all service visits in NetSuite\nCommunicate visits, repairs, and follow up information to supervisors in a timely manner\nExpected to respond to emergency situations ASAP\nSafety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly\nMust communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need\nOversight and management of company vehicles, condition, and maintenance: vehicles must be kept clean and organized at all times and have appropriate services completed as necessary\nResponsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and labor\nCommunicate with billing department regarding job and project completions and parts used in a timely manner\nMust be able to gather parts and equipment from supply houses and other locations as needed\nAttend meetings, trainings, and company gatherings as needed\nResponsible for thorough knowledge of management company policies and property community policies\nReport to Regional Account Manager on a regular basis to discuss client issues and resolutions\nAdditionally duties may be assigned based on changes in client needs and in company needs and services offered\nRequirements\nQUALIFICATIONS\nExcellent interpersonal communication skills and have strong customer service skills\nMust maintain the highest level of integrity and professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude\nMust possess high organizational skills, be detail oriented, and possess exceptional time management skills\nMaintain a strong work ethic, be self-motivated, and have a high sense of responsibility\nAbility to work independently with little or no supervision and with a sense of urgency\nStrong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.\nStrong knowledge of commercial water chemistry and balancing water chemistry\nStrong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices\nExceptional knowledge of swimming pool regulations and codes\nAbility to travel out-of-state and overnight when needed\nAbility to work nights and weekends as needed\nExperience and first hand knowledge of electrical and plumbing systems and use of power tools\nMust be able to lift, move, carry up to 75lbs\nSUPERVISORY RESPONSIBILITIES\nThis role is responsible for the management of Professional Services Technicians and channel/service partners.\nEDUCATION and/or EXPERIENCE\n2+ years of experience in the aquatics industry required\n2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems required\n2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices required\nActive CPO license required. If not currently held, must obtain license within first 90 days. \nValid driver license that has been valid for at least the last 2 years\nMust be over the age of 21\nAbility to communicate effectively in English. Bilingual a plus!\nSuccessfully pass a thorough background check, including a DMV/driving record check\nBENEFITS & PERKS\nMedical\nDental\nVision\nLife\nShort-term Disability\nLong-term Disability\nPet Insurance\n401k Plan\nPaid Vacation\nPaid Sick Time\nHoliday Pay\nFloating Holidays\nCompany Vehicle with fuel card\nEmployee Assistance Program (EAP)\nEmployee Referral Program\nEmployee Discount Program\nCareer Planning\nProfessional Development\nJob Classification:\nRegular, Full-Time\nSalary, Exempt\nSalary Range: $75k - $95k Annually; Depends on various factors such as experience, knowledge, skills, and abilities","description_format":"text","description_chars":6212,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Professional Services","Pools, Spas & Hot Tubs"],"lifecycle":[{"event":"open","at":"2026-10-05T19:29:22Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.794,"p_room":0.75,"age_days":15,"expected_fill_days":20,"reasons":["conf:6","urgency","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/vivoaquatics-professional-services-manager","json_url":"https://alion.io/job/vivoaquatics-professional-services-manager.json","meta":{"generated_at":"2026-10-21T10:46:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3068329},"rest":"https://alion.io/mcp/rest/get_company?id=3068329"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivoaquatics-professional-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivoaquatics-professional-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivoaquatics-professional-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivoaquatics-professional-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivoaquatics-professional-services-manager"}]}