{"id":2577078,"url":"https://alion.io/job/vivtechnologies-implementation-consultant","title":"Implementation Consultant","company":{"id":4422045,"name":"Viv Technologies","domain":"vivtechnologies.com","url":"https://alion.io/company/vivtechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-26T03:11:34Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About Viv Technologies\nAt Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.\nWe believe technology should feel human. That’s why we’re looking for a personable and patient Implementation Consultant who’s passionate about helping people learn and succeed.\nAbout the Role\nAs an Implementation Consultant, you will own a portfolio of customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. Our customers are multi-site home care operators, and each implementation is a substantial project involving multiple stakeholders, competing priorities, and live operations that must continue uninterrupted through the transition.\nThis role sits between project management, consulting, and training. On any given day, you might be mapping an agency's scheduling and billing workflows to Viv, configuring their environment, coordinating a data migration, running a virtual training session, or walking a stakeholder through go-live readiness. The strongest candidates combine disciplined project management with genuine attentiveness to the people they're training and supporting.\nThis role is based in Toronto. Candidates should reside in or be within easy reach of the GTA, as periodic in-office collaboration is required.\nWhat You’ll Do\nLead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication for each.\nRun discovery and workflow-mapping sessions to understand how each agency operates, then translate that into Viv configuration decisions.\nConfigure customer environments and integrations.\nCoordinate data migration, scoping what moves, validating what arrived, and catching problems before the customer does.\nDesign and deliver training for end users, adapted to audiences that range from tech-fluent to tech-reluctant.\nDrive adoption after go-live: monitor usage and hand off a healthy account to Support and Customer Success.\nFeed what you learn back into the company. Implementation friction is our best source of product and process improvement!\nWhat You Bring\n2 years of experience implementing customers onto B2B software, with at least 1 year of that owning implementations end to end.\nDemonstrated project management of concurrent customer projects. You can speak to how you run kickoffs, keep timelines honest, and escalate risk.\nComfort with software configuration and data. You should be at ease setting up a system against business rules, validating data, and learning a complex platform deeply.\nExcellent facilitation and training skills, especially with non-technical, operationally busy audiences.\nClear, proactive written communication. Your status updates keep customers calm and projects moving.\nImplementation experience in healthcare or another regulated industry is an asset but not required.\nWhat We Offer\nCompetitive salary and benefits.\nA supportive, people-first culture that values balance, empathy, and teamwork.\nOpportunities to grow your skills and make a meaningful impact on the home care community.\nWork with a passionate, mission-driven team where your ideas are valued, and your voice is heard.\nIf you’re a natural teacher, love helping others, and get excited about making technology feel simple and empowering, we’d love to hear from you!\nWe embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.\nArtificial intelligence is used to screen and assess applicants.\nWe welcome candidates with disabilities. Related questions/requests may be sent to .","description_format":"text","description_chars":4067,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T00:30:15Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.568,"p_room":0.45,"age_days":32,"expected_fill_days":20,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/vivtechnologies-implementation-consultant","json_url":"https://alion.io/job/vivtechnologies-implementation-consultant.json","meta":{"generated_at":"2026-10-26T07:11:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9561,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422045},"rest":"https://alion.io/mcp/rest/get_company?id=4422045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvivtechnologies-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvivtechnologies-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvivtechnologies-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vivtechnologies-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvivtechnologies-implementation-consultant"}]}