{"id":740821,"url":"https://alion.io/job/vixtechnology-field-service-engineer","title":"Field Service Engineer","company":{"id":686179,"name":"Vix Technology","domain":"vixtechnology.com","url":"https://alion.io/company/vixtechnology-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-08T03:08:56Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":65},"description":"Make The Connection.\nVix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.\nAt Vix, we are a worldwide organisation that values the unique strengths derived from individual diversity within our community. We encourage you to share your personal perspective, cultural background, and unique experiences with us - we look forward to your application!\nWe're on the hunt for an engaged and motivated Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.\nWhat will you be responsible for?\n\n Identify system faults through electrical testing procedures and with Vix software monitoring tools\n Rectify system, on-street hardware and on-vehicle hardware faults within SLAs\n Correspondence with customer on maintenance and fault issues\n Maintain and drive to improve KPI performance\n Installation and commissioning of on-vehicle and on-street equipment\n Maintain and update documentation accurately\n Liaise with local team and with Configuration Engineers\n Ensure compliance of planned maintenance programme\n Attend periodic progress meetings alongside other Vix staff\n Ensure customer satisfaction\n Comply with Health and Safety Standards\n\nWe regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position is based in Belfast.\nWhat does our ideal candidate look like?\n\nEssential Skills & Experience:\n NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair \n Ability to work independently to deliver and maintain high standards when unsupervised\n Good organisational and time management skills\n Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service\n Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems\n Working in a pressurised environment, meeting tight deadlines\n Good customer relationship skills\n Desirable:\n Level 4 Diploma (or similar) in Vehicle Diagnostics\n Working on Real Time Information systems\n Experience of GPRS communications\n Working with IT systems with knowledge of applications and basic networking\n Proven experience in a similar environment\n Knowledge of Quality Systems and procedures\n Proven electrical knowledge to diagnose faults\n Ability to identify best engineering working practices\n\nWhat’s in it for you?\nBesides the opportunity to work for a global company that is customer and people focused, we offer:\n A focus on learning and development\n A great team of like-minded professionals\n Private Healthcare\n Income Protection Scheme\n Pension\n Group Life Assurance\n Cycle to Work Scheme\n Electric Car Benefit Scheme\n Employee Assistance Programme\n Eyecare and Spectacle Vouchers\n Sounds good? Then apply now. Get on board today!\nAdd your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.\nNo recruitment agencies, please! We won’t accept any introductions.\nVix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.","description_format":"text","description_chars":4418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Ticketing"],"lifecycle":[{"event":"open","at":"2026-09-11T12:41:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.588,"p_room":0.36,"age_days":65,"expected_fill_days":42,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/vixtechnology-field-service-engineer","json_url":"https://alion.io/job/vixtechnology-field-service-engineer.json","meta":{"generated_at":"2026-11-08T04:17:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686179},"rest":"https://alion.io/mcp/rest/get_company?id=686179"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvixtechnology-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvixtechnology-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvixtechnology-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vixtechnology-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvixtechnology-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":740821}},{"tool":"search_jobs","arguments":{"company":"vixtechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":740821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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