{"id":1476442,"url":"https://alion.io/job/vixxo-service-dispatch-coordinator","title":"Service Dispatch Coordinator","company":{"id":694483,"name":"Vixxo","domain":"vixxo.com","url":"https://alion.io/company/vixxo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1575},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-29T18:51:10Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T06:51:35Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":34},"description":"Vixxo is hiring a Service Dispatch Coordinator based in Scottsdale, AZ.\nThe Shift: Wed & Thurs OFF, Monday Tuesday Friday - 9:30a - 6p, Sat/Sun - 11:30a - 8p\nPay Rate: $18/hr\n+$1.50 Saturdays & Sundays\n THE ROLE\nThe Service Dispatch Coordinator serves as a key liaison between Vixxo’s clients and internal stakeholders. You will work closely with the equipment technicians in the field, coordinating all field activities, and communicates directly with the client to ensure accurate communication of requested work status and requirements.\n WHO WILL LOVE THIS JOB:\nA Customer-Focused teammate: you feel personally accountable for providing great customer service and building strong partnerships (internal and external) to achieve the best outcome\nA process-oriented helper: you complete tasks carefully, according to guidelines, while also working to accommodate unique situations\nA goal-oriented individual: you enjoy independently checking things off your to-do list and enjoy the freedom of managing your own time\n TOP 3 RESPONSIBILITIES\nServe as a key point of contact for equipment technicians and assist in managing their work schedule including scheduling service calls and planned maintenance, communicating with technicians via phone and email, and receiving and dispersing work orders and other documents\nEnsure timely repairs by managing not to exceed (NTE) limits, maintaining service level agreements, and communicating any escalations to the Service Managers\nEnsure timely and accurate billing of technician’s work including timesheet entry for costing and payroll, monitoring and reconciling technical related expenses, and system and manual audits of invoices\n QUALIFICATIONS-\nA minimum of two (2) years’ of experience with dispatching, customer service, and invoice\nBasic Microsoft Excel and Word experience\nHVAC/R, electrical, plumbing, or coffee equipment technical experience is a plus.\nAbility to work overtime as needed\nHigh School Diploma or equivalent required\nWHY VIXXO\nVixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience market brands. \nJust like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact that great minds think differently.","description_format":"text","description_chars":2523,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-29T18:55:17Z"},{"event":"close","at":"2026-10-02T04:24:00Z"},{"event":"reopen","at":"2026-10-28T23:16:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.724,"p_room":0.75,"age_days":34,"expected_fill_days":37,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/vixxo-service-dispatch-coordinator","json_url":"https://alion.io/job/vixxo-service-dispatch-coordinator.json","meta":{"generated_at":"2026-11-03T11:25:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694483},"rest":"https://alion.io/mcp/rest/get_company?id=694483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvixxo-service-dispatch-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvixxo-service-dispatch-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvixxo-service-dispatch-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vixxo-service-dispatch-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvixxo-service-dispatch-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1476442}},{"tool":"search_jobs","arguments":{"company":"vixxo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1476442},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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