{"id":2893060,"url":"https://alion.io/job/vizient-client-access-crm-operations-associate","title":"Client Access & CRM Operations Associate","company":{"id":15164,"name":"Vizient","domain":"vizient.com","url":"https://alion.io/company/vizient","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":14,"ghost_share":0,"stale_share":0.357,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45100,"max":76500,"currency":"USD","period":"year","gross":null,"usd_annual":76500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T19:52:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.\nSummary:\nIn this role, you will support client access and maintain contact data integrity across multiple systems. You will serve as a primary point of contact for client inquiries, troubleshoot registration and access issues, and collaborate with internal teams to ensure timely resolution. You will also maintain accurate Customer Relationship Management (CRM) records, support data reconciliation efforts, and contribute to efficient workflows that enhance the client experience.\nResponsibilities:\nManage incoming client inquiries through the shared phone line and inbox, providing timely and professional support.\nAssist clients with website registration, password resets, and access issues across Vizient Strategy Intelligence platforms.\nCollaborate with Support, Product Development, and IT teams to troubleshoot complex access issues and track resolution tickets.\nDocument client interactions in CRM systems, ensuring data accuracy, completeness, and integrity.\nCreate, update, and deactivate client contact records to reflect organizational and role changes across systems.\nPartner with Enterprise Contact Data Management to reconcile new and modified contact records and resolve discrepancies.\nCoordinate organization and client ID mapping audits with internal teams to prevent registration and access issues.\nRoute inquiries outside of access support to appropriate sales, account, or internal teams.\nMaintain workflow documentation and standard operating procedures to support consistent processes and continuous improvement.\nPerform additional administrative and operational tasks as needed.\nQualifications:\nRelevant degree preferred.\n2 or more years of relevant experience required.\nExperience providing client service or support in a professional environment.\nStrong written and verbal communication skills with a client-focused approach.\nExcellent organizational skills, attention to detail, and commitment to data accuracy.\nStrong analytical, troubleshooting, and problem-solving abilities.\nAbility to collaborate effectively across teams, systems, and business functions.\nFamiliarity with CRM platforms, contact data management, and single sign-on concepts preferred.\nExperience troubleshooting website registration, login, or access issues preferred.\nCommitment to delivering high-quality service and supporting healthcare clients.\nEstimated Hiring Range:\nAt Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $45,100.00 to $76,500.00.This position is also incentive eligible.\nVizient has a comprehensive benefits plan! Please view our benefits here:\nhttp://www.vizientinc.com/about-us/careers\nEqual Opportunity Employer: Females/Minorities/Veterans/Individualswith Disabilities\nThe Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.","description_format":"text","description_chars":3674,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Equipment Distribution","Health Data & Interoperability","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-20T03:31:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 5","filings_12m":27,"filings_prev_12m":39,"green_card_filings_12m":5,"median_offered_wage_usd":141719,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["seen:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":76500,"is_top_pay":true},"html_url":"https://alion.io/job/vizient-client-access-crm-operations-associate","json_url":"https://alion.io/job/vizient-client-access-crm-operations-associate.json","meta":{"generated_at":"2026-10-22T22:00:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15164},"rest":"https://alion.io/mcp/rest/get_company?id=15164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvizient-client-access-crm-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvizient-client-access-crm-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvizient-client-access-crm-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vizient-client-access-crm-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvizient-client-access-crm-operations-associate"}]}