{"id":180642,"url":"https://alion.io/job/vizient-infrastructure-engineer-i","title":"Infrastructure Engineer I","company":{"id":15164,"name":"Vizient","domain":"vizient.com","url":"https://alion.io/company/vizient","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":16,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59600,"max":101200,"currency":"USD","period":"year","gross":null,"usd_annual":101200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-15T02:36:34Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.\nSummary:\nIn this role, you will provide Service Desk support for internal customers by troubleshooting escalated incidents and service requests, resolving moderately complex technical issues, and ensuring a high-quality support experience. You will work within established service management processes, document resolutions, collaborate with resolver teams when needed, and help identify opportunities to improve support procedures and knowledge content.\nResponsibilities:\nProvide support for escalated incidents and service requests from the Service Desk.\nTroubleshoot and resolve moderately complex hardware, software, access, network, and application-related issues using documented procedures and approved tools.\nAccurately document troubleshooting steps, customer communications, resolutions, and follow-up actions in the ticketing system.\nManage assigned tickets to meet service level expectations, including proper prioritization, timely updates, and appropriate escalation when needed.\nPerform user account, access, and permissions support in accordance with security policies and standard operating procedures.\nCollaborate with Service Desk agents, application teams, infrastructure teams, and other resolver groups to drive timely issue resolution.\nIdentify recurring issues, trends, and knowledge gaps and recommend improvements to knowledge articles, support processes, or escalation procedures.\nSupport onboarding, device setup, software installation, troubleshooting, and basic endpoint configuration activities as needed.\nMaintain a customer-focused approach while communicating technical information clearly to both technical and non-technical users.\nFollow established incident, request, change, asset, and knowledge management processes.\nQualifications:\nRelevant degree, technical certification, or equivalent work experience preferred.\n2 or more years of experience in IT support, Service Desk, desktop support, or a related technical support role.\nTier 3 level troubleshooting experience preferred.\nExperience with an enterprise application environment.\nWorking knowledge of Windows operating systems, Microsoft 365, endpoint devices, remote support tools, and common enterprise applications.\nExperience with ticketing systems and IT service management processes, including incident, request, knowledge, and escalation management.\nUnderstanding of user access management, multifactor authentication, password resets, and permissions troubleshooting.\nAbility to analyze issues, identify root causes, and apply documented solutions or sound troubleshooting practices.\nStrong verbal and written communication skills with commitment to customer service.\nAbility to work independently, manage multiple priorities, and collaborate effectively with cross-functional IT teams.\nEstimated Hiring Range:\nAt Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $59,600.00 to $101,200.00.This position is also incentive eligible.\nVizient has a comprehensive benefits plan! Please view our benefits here:\nhttp://www.vizientinc.com/about-us/careers\nEqual Opportunity Employer: Females/Minorities/Veterans/Individualswith Disabilities\nThe Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.","description_format":"text","description_chars":4114,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Equipment Distribution","Health Data & Interoperability","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-08-31T16:39:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 5","filings_12m":27,"filings_prev_12m":39,"green_card_filings_12m":5,"median_offered_wage_usd":141719,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":16}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.548,"p_room":0.36,"age_days":71,"expected_fill_days":43,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":101200,"is_top_pay":false},"html_url":"https://alion.io/job/vizient-infrastructure-engineer-i","json_url":"https://alion.io/job/vizient-infrastructure-engineer-i.json","meta":{"generated_at":"2026-10-15T12:46:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15164},"rest":"https://alion.io/mcp/rest/get_company?id=15164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvizient-infrastructure-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvizient-infrastructure-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvizient-infrastructure-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vizient-infrastructure-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvizient-infrastructure-engineer-i"}]}