{"id":700106,"url":"https://alion.io/job/vizrt-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":56641,"name":"Vizrt","domain":"vizrt.com","url":"https://alion.io/company/vizrt","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":422},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T15:05:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T14:20:44Z","board_verified":false,"closed_at":"2026-10-02T14:20:44Z","days_open":7,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":7},"description":"This is a senior leadership role for an experienced customer, technology, and operations professional who can translate complex broadcast and media environments into measurable customer value. This role leads a portfolio of strategic customers and acts as the senior Customer Success presence in the AMECS region, partnering with Sales, Post-Sales, Product and other Vizrt operations.\nThe successful candidate will shape account strategy, strengthen executive relationships, improve adoption and renewal readiness, and help scale the people, processes and operating rhythm of the AMECS CSM function. They will be equally comfortable in a customer executive meeting, a technical service review, a commercial planning discussion, and a coaching conversation with a CSM.\nTasks and Duties\n1. Strategic customer and executive leadership\nOwn the success strategy for a portfolio of strategic and complex AMECS customers, including clear outcomes, value plans, stakeholder maps, engagement cadence, risks and growth signals. \nBuild trusted relationships with executive, operational, technical and commercial stakeholders, connecting customer priorities to the value of Vizrt solutions and services. \nPartner with Sales to conduct executive business reviews, strategic account and success planning, service reviews and critical customer conversations with clear decisions, ownership and follow-through. \nAct as a senior escalation point for customer risks, aligning the right internal leaders and ensuring transparent communication through resolution. \nCreate customer advocates through measurable outcomes, references, testimonials, peer engagement, and industry participation. \n2. Regional team leadership and capability building\nProvide day-to-day leadership, coaching and prioritization support for CSMs serving the AMECS market, with the potential for formal people-management accountability. \nSet clear expectations, goals and operating rhythms for account planning, customer engagement, risk management, adoption, renewal readiness and opportunity identification. \nCoach CSMs in executive communication, commercial judgement, technical discovery, customer value articulation and cross-functional influence. \nAssess capability needs, support development plans, contribute to hiring and onboarding, and help build succession and coverage of resilience across the region. \nCreate a collaborative, evidence-led culture that balances customer advocacy with sound commercial and operational decisions. \n3. Commercial stewardship and growth\nPartner with Sales and commercial teams on renewal strategy, retention risk, expansion opportunities and account plans while maintaining clear Customer Success ownership of customer outcomes. \nUse customer intelligence to identify qualified signals for cross-sell, upsell, managed services, professional services, and broader solution adoption. \nSupport forecasting and governance through accurate account health, risk, engagement and opportunity data. \n4. Broadcast, technology and service leadership\nGuide customers through adoption, modernization, and transformation involving software, cloud, IP, and integrated production workflows. \nTranslate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. \nHelp establish appropriate success plans, service expectations, escalation paths,, and governance for complex or business-critical environments. \nUse customer feedback and operational evidence to influence product, service,, and roadmap discussions. \n5. Operating model and organizational scale\nDesign and improve repeatable Customer Success practices across onboarding, adoption, value realization, risk, advocacy, renewal readiness and lifecycle governance. \nIntroduce practical mechanisms for portfolio prioritization, capacity planning, account segmentation, escalation management, and management reporting. \nUse data and customer intelligence to identify patterns, recommend action, and improve regional and global decision-making. \nLead or sponsor cross-functional improvement initiatives that reduce friction for customers and increase the effectiveness of post-sales teams. \nContribute thought leadership from the AMECS media, sports and technology market to the global Customer Success strategy. \nWhy this role matters\nVizrt is evolving customer engagement around recurring offerings, long-term adoption and demonstrable business value. Strategic media and sports customers expect a senior partner who understands live production, technology operations, risk, commercial priorities, and organizational change. The regional CSM organization needs a leader who can deliver immediate customer impact while also creating repeatable practices, developing talent, and improving cross-functional execution.\nWorking relationships\nReports to the Global Director of Customer Success. Works closely with regional and global Customer Success colleagues and has direct report responsibility for AMECS CSMs.\nPartners extensively with Sales, Support, Professional Services, also with Product Management, Marketing and other Vizrt teams.\nRepresents the customer perspective in regional and global leadership discussions.\nWhat makes this a compelling next chapter\nThis role provides the opportunity to shape how Customer Success operates in the AMECS region, significantly influence the global CS operations model, coach and develop a regional team, and bring senior operational and commercial experience to the leading companies in media and sports technology. The role is designed for a leader who still enjoys being close to customers and technology while creating structures that enable people and organizations to scale.\nRequirements\nEssential\n10+ years of progressive experience across Customer Success, account leadership, service delivery, technology operations, consulting or a closely related field. \nDemonstrated leadership of teams, functions or multi-disciplinary programs, including coaching, prioritization, and organizational scaling. \nSubstantial experience in broadcast, media, sports technology and or live production \nProven ownership of strategic customer or partner relationships, including executive stakeholders, complex delivery, service risk and commercial considerations. \nAbility to connect technical, operational and business perspectives and to communicate credibly with both senior executives and technical specialists. \nExperience building adoption strategies, contributing to renewal discussions, account growth, and commercial proposals. \nStrong analytical judgement and experience using metrics, reporting, and customer intelligence to drive decisions. \nExcellent written, verbal, presentation, facilitation and stakeholder-management skills. \nAbility to travel internationally as business and customer priorities require. \nPreferred\nExperience establishing or scaling a regional operation, customer success function or customer service model. \nKnowledge of Vizrt solutions or comparable broadcast graphics, production, data or media technology platforms. \nWorking knowledge of cloud, IP, SaaS, infrastructure, support and service-management concepts. \nExperience in global or cross-border organizations and working with distributed teams. \nBachelor’s degree in business, information technology, engineering, communications or a related discipline, or equivalent practical experience.\nBenefits\nAcross Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important\n4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse\nIt is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling\nWe offer a comprehensive benefits package that includes:\n Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy\n Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance\n Professional Development: Opportunities for ongoing training\n Join our team and take advantage of these benefits while working in a dynamic and supportive environment.\nRecruitment Process\n Recruiter Screening \n Team Interview \n Case Interview\n Final Interview","description_format":"text","description_chars":9142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Health insurance","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation"],"lifecycle":[{"event":"open","at":"2026-09-11T02:41:53Z"},{"event":"close","at":"2026-09-14T03:12:53Z"},{"event":"reopen","at":"2026-09-24T11:15:44Z"},{"event":"close","at":"2026-10-02T14:20:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vizrt-senior-customer-success-manager","json_url":"https://alion.io/job/vizrt-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-26T02:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56641},"rest":"https://alion.io/mcp/rest/get_company?id=56641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvizrt-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvizrt-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvizrt-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vizrt-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvizrt-senior-customer-success-manager"}]}