IT Support & Systems Administrator

About VLAVIVLAVI Group is an international workforce and industrial services company supporting manufacturing and construction projects across Latvia and Scandinavia. As our operations grow, we continue to develop and digitalize our internal systems, business applications and IT infrastructure to support efficient daily operations and international workforce management.
About the RoleWe are looking for a hands-on IT Administrator & Application Support Specialist who will help ensure the smooth and reliable operation of our Riga office IT environment. You will be the first person colleagues turn to when something does not work and the person who helps make sure it works properly next time. The role is practical and varied: one moment you may be troubleshooting a Microsoft Teams camera before an important meeting, and the next you may be preparing a laptop, mobile phone and user accounts for a new colleague. Alongside daily user support, you will also contribute to longer-term improvements involving device management, business applications, networks, IT security and automation. This is not a software development or call-centre helpdesk position. It is a hands-on role where you work directly with colleagues, hardware, systems and vendors and can see the results of your work.
What the work actually looks likeSupporting colleagues (about 30%)

• Be the first point of contact for our office staff, in person, in Teams or by phone
• Troubleshoot Windows 11 laptops and Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Excel
• Keep monitors, docking stations, headsets, cameras and meeting-room screens working
• Support our business applications: Zoho (CRM, People, Cliq), Aircall, 1C, e-signature tools and state portals such as EDS
• Set up and support company iPhones and Android phones, including backup, data transfer and SIM activation, also for employees who work in the field
• Provide hands-on support to management, including a few Mac users

Joiners, leavers and accounts (about 15%)

• Prepare the workplace, laptop and phone for new colleagues and walk them through their first day
• Create and manage accounts in Microsoft 365, Zoho and other services: licences, groups, shared mailboxes, permissions, MFA
• Run the leaver process: block access, export mailbox and OneDrive data, collect equipment

Equipment and vendors (about 20%)

• Research, order, receive and track equipment; keep the inventory up to date
• Handle warranty repairs, returns and responsible disposal of old devices
• Work with vendors and their support desks: Microsoft, our RMM provider, printer service, building and internet providers, licence resellers
• Collect IT invoices and pass them to accounting

Systems and infrastructure (about 30%)

• Manage devices with NinjaOne RMM and Microsoft Intune: patching, software deployment, alerts, remote sessions
• Install and refresh laptops (Windows, BIOS and driver updates) and keep spare machines ready to go
• Look after the office network: MikroTik switching, TP-Link Omada Wi-Fi, cabling, fault finding
• Maintain our Windows server and the 1C platform: updates, hardware health checks, user configuration
• Keep Konica Minolta printers and scanners working: drivers for Windows and macOS, certificates, consumables

Security and documentation (5–10%, and growing)

• Mail hygiene in Exchange Online: block lists, message traces, phishing follow-up
• Follow up on Microsoft Defender findings, review suspicious sign-ins in Entra ID, help tighten access policies
• Write short how-to guides and incident notes for the intranet and keep tickets in Planner up to date

Scripting and automation (small today, meant to grow)

• Automate repetitive chores with PowerShell or Python: joiner and leaver steps, bulk changes in Microsoft 365, reports, moving meeting recordings to SharePoint
• Use AI coding assistants such as Claude Code to write and improve these scripts. You do not need to be a developer. You do need to describe a task clearly, read a script critically and test it safely before it touches real accounts

What we are looking for
Essential

• 2+ years of hands-on IT support or system administration in an office environment
• Confident with Windows 11 and Microsoft 365 administration: users, groups and licences in Entra ID, Exchange Online, Teams, OneDrive/SharePoint, MFA
• Practical hardware skills. You are comfortable reinstalling a laptop, tracing a network cable or getting a stubborn printer to print
• Networking basics: DHCP, DNS, VLANs, Wi-Fi, VPN
• Calm, friendly communication with non-technical colleagues
• Good prioritisation. Several people will need you at once, and the longer tasks still have to get finished
• Fluency in Latvian and good working knowledge of English, as English is required for technical documentation, communication with international vendors and the administration of IT systems

Nice to have

• Intune or an RMM tool such as NinjaOne
• MikroTik or Omada experience
• macOS, iOS and Android device support
• Zoho administration, 1C platform maintenance
• PowerShell or Python scripting, and experience with AI coding assistants (Claude Code or similar)
• Security basics: Microsoft Defender, Conditional Access, awareness of NIS2
• A degree in IT is welcome but not required

What We Offer

• Full-time position in a growing and stable company with an office in Riga
• Good working environment with office perks
• Competitive salary package from 1600 - 2000 EUR gross, based on experience and skills
• Professional and supportive team that shares knowledge and helps achieve great results
• Career growth opportunities in a rapidly expanding international company
• Opportunity to develop corporate and communication culture
• Weekly team meetings and trainings to boost your confidence and sense of belonging
• Free secured parking

! Job type: Full-time, on-site (occasional remote days by agreement)
We look forward to receiving your CV.Ready to take on a new professional challenge?Click Apply.
Please note that we will contact only those candidates who are selected for the next stage of the recruitment process. Thank you for your interest in this position. Kopsavilkums par amatu LATVIEŠU VALODĀ: Šajā amatā Tu nodrošināsi VLAVI Rīgas biroja ikdienas IT vides stabilu darbību un sniegsi praktisku tehnisko atbalstu kolēģiem. Darba pienākumi ietvers Windows 11 un Microsoft 365 administrēšanu, lietotāju kontu un piekļuves tiesību pārvaldību, datortehnikas un mobilo ierīču sagatavošanu, kā arī Zoho, Aircall, 1C, elektroniskā paraksta rīku un citu uzņēmumā izmantoto sistēmu atbalstu.
Tu rūpēsies arī par biroja tīklu, serveri, printeriem un citām IT iekārtām, sadarbosies ar ārējiem pakalpojumu sniedzējiem un piedalīsies IT drošības, dokumentācijas un automatizācijas risinājumu attīstīšanā. Atkārtotu uzdevumu automatizēšanai varēsi izmantot PowerShell, Python un AI programmēšanas palīgrīkus.
Meklējam praktisku un atsaucīgu IT speciālistu ar vismaz divu gadu pieredzi IT atbalstā vai sistēmu administrēšanā, labām Windows 11, Microsoft 365 un datortīklu zināšanām, kā arī spēju patstāvīgi noteikt prioritātes un risināt tehniskas problēmas. Nepieciešamas teicamas latviešu valodas un labas angļu valodas zināšanas, jo angļu valoda tiek izmantota tehniskajā dokumentācijā, saziņā ar starptautiskajiem piegādātājiem un IT sistēmu administrēšanā.
Ja vēlies strādāt praktiskā un daudzveidīgā IT lomā, attīstīt savas profesionālās prasmes un piedalīties uzņēmuma IT vides pilnveidošanā, gaidīsim Tavu pieteikumu!