Technical Customer Support Executive

Job Summary Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience. Key Responsibilities •Customer Interaction: Act as the primary customer contact, delivering exceptional service. •Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. •Product Knowledge: Stay updated on company products, services, and trends. •Customer Experience Improvement: Identify and recommend improvements for customer experience. •Technical Support: Assist with product setup, troubleshooting, orders, and returns. •Database Management: Maintain accurate customer records in the database. •Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. •Reporting: Generate reports on customer satisfaction and improvements. •Training: Train new customer service representatives if needed. •Team Collaboration: Participate in team meetings and improvement initiatives. Qualifications & Skills •

Education: Diploma/ degree in Electrical/ Electronics field preferred

• Skills: Excellent communication, problem-solving, and multitasking skills.
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
• Mindset: Strong organizational skills and a customer-centric mindset.

Requirements Qualifications & Skills

Education: Diploma/ degree in Electrical/ Electronics field preferred •Experience: Experience in customer service or a related field. •Skills: Excellent communication, problem-solving, and multitasking skills. •Technical Proficiency: Proficiency in customer service software and Microsoft Office. •Mindset: Strong organizational skills and a customer-centric mindset. Benefits