{"id":2359124,"url":"https://alion.io/job/vml-map-client-service-director","title":"Client Service Director","company":{"id":4417957,"name":"MAP","domain":"vml-map.com","url":"https://alion.io/company/vml-map","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":60,"ghost_share":0.517,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":144000,"max_usd":269000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1252},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"AWS","optional":true},{"name":"Braze","optional":true},{"name":"Shopify","optional":true}],"status":"live","first_seen_at":"2026-09-29T10:37:09Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T21:06:51Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"Who We Are\nMAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.\nAbout WPP\nMAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. \nAre you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients? If so, seize this opportunity to shape the future as a Client Service Director at MAP! \nWhat will your day look like?\nAs a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and team leadership. You will lead, manage and grow your client workstream, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will also maintain a close relationship with client stakeholders, acting as their go-to person for any challenges that need solving. Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency. \nMore specifically, your tasks include: \nOverseeing the delivery of all workstream-related projects. \nManaging the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client. \nFinancial management of the account, including scoping, preparing, and reviewing revenue and profitability reports. \nLeading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers. \nDriving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams. \nContinuously optimizing ways of working and driving process improvements. \nWho are you going to work with?\nIn this role, you will work closely with a variety of internal and external stakeholders. Internally, you will report to the Client Partner and work in partnership with the Program Director. You will also collaborate with the finance team and the Specialist Department team leads. Externally, you will interact regularly with client stakeholders, acting as their main point of contact and trusted advisor. \nWhat do you bring to the table?\nThe ideal candidate for this role is a strategic thinker with a deep understanding of CRM loyalty and marketing technology. You have excellent leadership skills and a proven ability to manage large complex programs. You are highly organized, able to balance multiple priorities, and remain calm under pressure. You are a great communicator, able to present complex information in a clear and understandable manner. You are also a strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment. \nIn addition, you have: \nA strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position. \nDeep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe. Experience with strategic management and implementation of IT projects within CRM and/or marketing automation. \nProven track record of managing large scale projects. \nExtensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds. \nStrong financial acumen and ability to manage budgets effectively. \nExcellent communication skills and the ability to present complex information clearly and effectively. \nResilience and the ability to handle difficult situations with grace and professionalism. \nWillingness to travel as needed. \nA leader in personalized customer experiences\nMAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.\nWPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. \nWhen you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.","description_format":"text","description_chars":5890,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T15:29:27Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:2","stale_co","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vml-map-client-service-director","json_url":"https://alion.io/job/vml-map-client-service-director.json","meta":{"generated_at":"2026-10-14T00:47:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417957},"rest":"https://alion.io/mcp/rest/get_company?id=4417957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvml-map-client-service-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvml-map-client-service-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvml-map-client-service-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vml-map-client-service-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvml-map-client-service-director"}]}