IT Support Specialist

V+O Group | SEC Newgate is a leading communications, corporate affairs and advocacy consultancy across Greece and the wider EMEA region. For 25 years, we’ve been helping businesses, brands and institutions navigate complexity, shape conversations and make an impact.

We are true. We are one. We are ethical. And we are drivers of engagement, success and change. We create, inspire, challenge and keep moving forward — because standing still has never really been our thing.

Ready to make an impact with us? V+O Group | SEC Newgate is looking for an IT Support Specialist to join its headquarters in Athens.

ROLE SUMMARY:

The IT Support Specialist is responsible for first-line technical support, the daily maintenance and reliable operation of hardware, software and networks, and user support for Microsoft 365 and Microsoft 365 Copilot, under the guidance of the IT Director.

KEY TASKS AND RESPONSIBILITIES:

• Provide first-level IT support for hardware, software, systems, and business applications across all V+O Group entities.
• Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and Microsoft 365 Copilot.
• Manage user onboarding and offboarding processes, account provisioning, access rights, group memberships, and license assignments under the guidance of the IT Director.
• Troubleshoot and resolve IT incidents, monitor system performance, maintain IT infrastructure, and coordinate escalations with internal teams and external providers.
• Install, configure, and upgrade hardware and software, maintain IT asset inventories, and ensure the effective operation of end-user workstations.
• Create and maintain user documentation, knowledge base articles, and provide user guidance on secure collaboration, Microsoft 365 best practices, and responsible use of Copilot.
• Support the execution of the company’s IT strategy and projects while ensuring compliance with V+O Group policies, ISO 27001 requirements, GDPR, and other relevant regulations.

QUALIFICATIONS AND STANDARDS:

Education & Experience

• A degree in Computer Science, Information Technology. Relevant professional experience and technical skills will be given equal consideration.
• 2-4 years of relevant experience in IT support, systems administration or Microsoft 365 support
• Hands-on experience supporting Microsoft 365 users and resolving common issues across Outlook, Teams, OneDrive, SharePoint and Office applications
• Experience with Microsoft 365 Copilot support or other enterprise AI assistants is desirable
• Microsoft 365 Fundamentals (MS-900) or equivalent knowledge is desirable
• Relevant Microsoft certification in endpoint, collaboration, security or identity technologies will be considered an advantage
• Very good written and verbal communication skills in Greek and English

KEY RESULTS AREAS:

• Ticket completion & resolution process
• Reporting mechanism & systems' up to date
• Responsiveness to alarm incidents within specs
• Microsoft 365 and Copilot support requests documented and resolved
• User accounts, licenses, access records, device records and support documentation kept accurate and up to date
• Recurring issues identified and converted into clear knowledge base content and user guidance
• Support delivered in accordance with company security, privacy, ISO 27001 and GDPR requirements

V+O COMPETENCIES:

• Working as One
• Passion and Inspiring Leadership
• Creative thinking and problem solving
• Communicating with Impact
• Focusing on the Customer
• Accountability & Integrity
• Managerial Agility & developing self and others
• Executing with Excellence
• Enabling change & Innovation
• Business Acumen and Strategic Thinking

Join us for a challenging career!

No two days — or clients — are quite the same.

We work with great clients, from SMBs to global corporations, across a wide range of marketing and communication challenges. You’ll be part of an award-winning creative team where insightful planning, innovative thinking and seamless execution come together to create work that gets noticed and makes an impact.

We offer an exciting business environment where you can learn, grow and accelerate your career, along with a competitive remuneration package.

Think you’re a good fit? We’d love to hear from you.

Send us your CV at [email protected] and let’s start the conversation.

Your application would be handled with the utmost confidentiality.