{"id":2531323,"url":"https://alion.io/job/vo-it-support-specialist","title":"IT Support Specialist","company":{"id":4431962,"name":"V+O","domain":"vando-group.com","url":"https://alion.io/company/v-plus-o","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:45:20Z","employer_posted_date":null,"last_verified_at":"2026-10-14T09:45:20Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"V+O Group | SEC Newgate is a leading communications, corporate affairs and advocacy consultancy across Greece and the wider EMEA region. For 25 years, we’ve been helping businesses, brands and institutions navigate complexity, shape conversations and make an impact.\n\nWe are true. We are one. We are ethical. And we are drivers of engagement, success and change. We create, inspire, challenge and keep moving forward — because standing still has never really been our thing.\n\nReady to make an impact with us? V+O Group | SEC Newgate is looking for an IT Support Specialist to join its headquarters in Athens.\n\nROLE SUMMARY: \n\nThe IT Support Specialist is responsible for first-line technical support, the daily maintenance and reliable operation of hardware, software and networks, and user support for Microsoft 365 and Microsoft 365 Copilot, under the guidance of the IT Director.\n\nKEY TASKS AND RESPONSIBILITIES:\n\nProvide first-level IT support for hardware, software, systems, and business applications across all V+O Group entities.\n\nAdminister and support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and Microsoft 365 Copilot.\n\nManage user onboarding and offboarding processes, account provisioning, access rights, group memberships, and license assignments under the guidance of the IT Director.\n\nTroubleshoot and resolve IT incidents, monitor system performance, maintain IT infrastructure, and coordinate escalations with internal teams and external providers.\n\nInstall, configure, and upgrade hardware and software, maintain IT asset inventories, and ensure the effective operation of end-user workstations.\n\nCreate and maintain user documentation, knowledge base articles, and provide user guidance on secure collaboration, Microsoft 365 best practices, and responsible use of Copilot.\n\nSupport the execution of the company’s IT strategy and projects while ensuring compliance with V+O Group policies, ISO 27001 requirements, GDPR, and other relevant regulations.\n\nQUALIFICATIONS AND STANDARDS:\n\nEducation & Experience \n\nA degree in Computer Science, Information Technology. Relevant professional experience and technical skills will be given equal consideration.\n\n2-4 years of relevant experience in IT support, systems administration or Microsoft 365 support\n\nHands-on experience supporting Microsoft 365 users and resolving common issues across Outlook, Teams, OneDrive, SharePoint and Office applications\n\nExperience with Microsoft 365 Copilot support or other enterprise AI assistants is desirable\n\nMicrosoft 365 Fundamentals (MS-900) or equivalent knowledge is desirable\n\nRelevant Microsoft certification in endpoint, collaboration, security or identity technologies will be considered an advantage\n\nVery good written and verbal communication skills in Greek and English\n\nKEY RESULTS AREAS:\n\nTicket completion & resolution process\n\nReporting mechanism & systems' up to date\n\nResponsiveness to alarm incidents within specs\n\nMicrosoft 365 and Copilot support requests documented and resolved\n\nUser accounts, licenses, access records, device records and support documentation kept accurate and up to date\n\nRecurring issues identified and converted into clear knowledge base content and user guidance\n\nSupport delivered in accordance with company security, privacy, ISO 27001 and GDPR requirements\n\nV+O COMPETENCIES:\n\nWorking as One\n\nPassion and Inspiring Leadership\n\nCreative thinking and problem solving\n\nCommunicating with Impact\n\nFocusing on the Customer\n\nAccountability & Integrity\n\nManagerial Agility & developing self and others\n\nExecuting with Excellence\n\nEnabling change & Innovation\n\nBusiness Acumen and Strategic Thinking\n\nJoin us for a challenging career!\n\nNo two days — or clients — are quite the same.\n\nWe work with great clients, from SMBs to global corporations, across a wide range of marketing and communication challenges. You’ll be part of an award-winning creative team where insightful planning, innovative thinking and seamless execution come together to create work that gets noticed and makes an impact.\n\nWe offer an exciting business environment where you can learn, grow and accelerate your career, along with a competitive remuneration package.\n\nThink you’re a good fit? We’d love to hear from you.\n\nSend us your CV at  and let’s start the conversation.\n\nYour application would be handled with the utmost confidentiality.","description_format":"text","description_chars":4431,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:39:00Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["seen:5","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vo-it-support-specialist","json_url":"https://alion.io/job/vo-it-support-specialist.json","meta":{"generated_at":"2026-10-20T19:42:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431962},"rest":"https://alion.io/mcp/rest/get_company?id=4431962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvo-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvo-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvo-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vo-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvo-it-support-specialist"}]}