{"id":3753029,"url":"https://alion.io/job/voa-illinois-client-support-service-coordinator-hmii","title":"Client Support & Service Coordinator - HMII","company":{"id":2098521,"name":"VOA Illinois","domain":"voaillinois.org","url":"https://alion.io/company/voaillinois","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T15:59:28Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T11:28:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Client Support & Service Coordinator- HMII\nLocation: Chicago, IL 60621\nPay: $22.20 - $26.64 per hour ($46,176 - $55,411 annually)\nSchedule: Full Time, Non-Exempt (40 hours/week)\nWork Arrangement: On-site (Hybrid eligible after 180 Days)\nAbout Us: Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, gender-responsive, and culturally sensitive programs across the state.\nWe are a certified Great Place to Work and proudly promote from within - over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.\nProgram Overview: Support Services for Veteran Families (SSVF) is a comprehensive housing stability program designed to support Veterans who are experiencing homelessness or are at risk of losing stable housing. The program focuses on helping Veterans quickly secure safe, stable housing while providing the supportive services needed to maintain long-term independence and stability.\nWe provide:\nHousing navigation and placement assistance to help Veterans locate safe, affordable housing\nPersonalized service plans developed in collaboration with Veteran Services staff\nConnections to community resources including healthcare, employment services, and financial assistance\nLandlord engagement and housing advocacy to expand housing opportunities for Veterans\nHousing stability support including case management, referrals, and ongoing service coordination\nOutreach and partnerships with community organizations and local Veteran service providers\nEducation and guidance on tenant rights, housing resources, and long-term housing stability\nOur goal is to help Veterans achieve safe and stable housing, strengthen self-sufficiency, and successfully overcome housing instability so they can thrive in their communities.\nPosition Summary: The Client Support & Service Coordinator - HMII provides client-centered case management and support services to individuals and families served by VOA Illinois. Using a trauma-informed approach, this role connects clients to community resources, monitors service plans, and promotes housing stability and overall well-being.\nWhat You’ll Do: \nProvide intensive case management and crisis intervention\nConduct client intake, assessments, and evaluate psychological, physical, and service-related needs\nDevelop and monitor individualized service plans to support client stability, well-being, and progress toward goals\nConduct monthly home visits and community-based meetings to monitor client needs and service outcomes\nAdvocate for clients and connect them with community resources, service providers, and supportive programs\nServe as a liaison between clients, community agencies, and service providers to coordinate services and referrals\nEducate clients individually or in groups on available services, application processes, and client rights\nUtilize trauma-informed care, active listening, and conflict de-escalation strategies when supporting clients\nComplete accurate and timely documentation in EchoVantage, HMIS, and other required databases\nCollaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery\nManage assigned caseloads with strong organization, time management, and responsible stewardship of agency resources\nExhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups\nWork Environment & Schedule: \nFull-time, in-office position averaging 40 hours per week \nEligible for one remote workday per week after Initial Training Period\nCommunity-based travel required (Chicago metropolitan area)\nValid driver’s license required\nAbility to lift up to 50 lbs.\nPhysical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.\nMust be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles\nQualifications\nRequired:\nBachelor’s degree in Human Services, Social Work, Psychology, or related field\n2+ years of experience in case management, human services, or working with vulnerable populations\nExperience with trauma-informed care and leveraging community resources\nStrong communication, collaboration, and de-escalation skills\nProficiency in Microsoft Office and documentation systems\nPreferred:\nFamiliarity with local social service resources\nExperience in advocacy, intake, or care coordination\nExperience supporting veterans and military-connected individuals\nCompensation & Benefits\nWe offer a competitive benefits package including:\nMedical Dental, Vision\n403(b) with employer match\nGenerous Paid-Time Off\nOn-Demand Pay: Early wage access through Payactiv\nPublic Service Loan Forgiveness (PSLF) eligible employer \nLife Insurance\nFlexible Spending Account (FSA) / Health Savings Account (HSA)\nEmployee Assistance Program (EAP) \nReferral program\nVOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.\nReasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.\n\nPay Range: $22.20 - 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