{"id":2425440,"url":"https://alion.io/job/vocus-4g5g-network-support-engineer","title":"4g/5g Network Support Engineer","company":{"id":50837,"name":"Vocus","domain":"vocus.io","url":"https://alion.io/company/vocus-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T03:10:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Opportunity\nAs a 4G/5G Network Support Engineer based in our Mitcham Datacentre location, you will provide Tier I and Tier II operational support across Vocus' Private Wireless environment, ensuring the reliability, performance, and availability of our mobile core, radio networks, and associated connectivity platforms.\nWorking closely with senior engineering teams, vendors, and customers, you'll troubleshoot network issues, support new deployments, proactively monitor network performance, and contribute to the continuous improvement of our operations and customer experience.\nWhat you'll be responsible for\nProvide first and second-level technical support across mobile core, radio access, transmission, connectivity, and user equipment environments.\nInvestigate, diagnose, and resolve network incidents, escalating complex issues to specialist engineering teams as required.\nTroubleshoot and support key mobile network functions including:\neNB / gNB\nMME, SGW, PGW, HSS\nAMF, SMF, UPF and UDM\nAnalyse and resolve Layer 2 and Layer 3 networking issues, including:\nOSPF\nBGP\nVLANs\nNAT\nDNS\nDHCP\nSupport the deployment, configuration, maintenance, and optimisation of telecommunications infrastructure.\nMonitor network and service performance, proactively identifying and addressing potential issues before customer impact occurs.\nConfigure and support SIMs, modems, routers, and other customer user equipment.\nRecord incidents, resolutions, and configuration changes within ticketing and operational systems.\nProduce regular operational reports, including performance metrics and incident trend analysis.\nMaintain technical documentation, operational procedures, and knowledge base articles.\nCoordinate with vendors, carriers, and technology partners to resolve service issues and improve operational outcomes.\nParticipate in an on-call roster and provide after-hours support when required.\nEnsure compliance with operational standards, security requirements, and industry best practices.\nWhat you'll bring to the role\nYou are passionate about telecommunications technology, thrive in a hands-on support environment, and enjoy solving complex technical challenges. You bring strong troubleshooting skills, a customer-first mindset, and a desire to continuously learn and develop your expertise in mobile networking technologies.\nEssential:\nDegree in Telecommunications, Computer Science, Information Technology, or equivalent practical experience.\nPrevious experience in a Tier I or Tier II telecommunications, network operations, or technical support role.\nSound understanding of 4G/LTE network architecture.\nExperience working with Linux-based operating systems.\nStrong analytical and problem-solving skills.\nExcellent communication and stakeholder engagement abilities.\nAbility to work independently and collaboratively in a fast-paced environment.\nHighly Regarded:\nExperience troubleshooting LTE EPC and/or 5G Core networks.\nKnowledge of IP networking and routing technologies.\nExperience with network diagnostic and troubleshooting tools such as:\nSSH\nWireshark\nTraceroute\nIPSec\nExperience delivering remote technical support.\nCisco certifications such as CCNA, CCNP, or equivalent.\nExposure to private wireless, enterprise mobility, or critical communications networks.","description_format":"text","description_chars":3279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-10-13T07:37:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T04:06:35Z"},"pay":null,"html_url":"https://alion.io/job/vocus-4g5g-network-support-engineer","json_url":"https://alion.io/job/vocus-4g5g-network-support-engineer.json","meta":{"generated_at":"2026-10-14T04:06:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50837},"rest":"https://alion.io/mcp/rest/get_company?id=50837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvocus-4g5g-network-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvocus-4g5g-network-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvocus-4g5g-network-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vocus-4g5g-network-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvocus-4g5g-network-support-engineer"}]}