{"id":3057958,"url":"https://alion.io/job/vocus-ai-program-analyst","title":"AI Program Analyst","company":{"id":50837,"name":"Vocus","domain":"vocus.io","url":"https://alion.io/company/vocus-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":126000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1713},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-10-21T13:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T10:14:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Opportunity \nThe AI Program Analyst is responsible for supporting, designing, maintaining, and continuously improving the Service Management ecosystem that powers our AI Agent workflows, AI-enabled automation and digital self-serve experience.The role will act as the single point of contact for all Agentic AI releases, digital initiatives, quality assurance, knowledge base management and monitoring, ensuring solutions are effectively governed, operationally viable, and continuously improved once released into production.\nThis position will work closely with internal stakeholders and external partners to support the development, testing, deployment, and evolution of AI solutions, with an initial focus on Agentic AI use cases across digital, chat, and call workflows, from first customer contact through to case resolution.\nThe role involves a high level of stakeholder engagement working closely with Operations, OCC, Product, Technology, Network, Sales, Delivery, and Regulatory teams to ensure alignment of process, systems, and governance\n\nWhat You’ll Be Responsible for\nAI & Digital Program Coordination\nCoordinate AI and digital initiatives across the full delivery lifecycle including discovery, build, testing, release, and transition to BAU.\nAct as the primary operational point of contact for AI initiatives across Service Management.\nCoordinate activities with internal stakeholders and external delivery partners.\nSupport testing, validation, and release activities to ensure solutions are fit for purpose.\nAgentic AI Operations & Governance\nMonitor performance, accuracy, and behaviour of defined guardrails.\nTriage and coordinate AI related issues, defects, and improvement opportunities.\nMaintain platform hygiene including operational controls, process alignment, governance artefacts, and the business continuity plan.\nSupport governance reporting and compliance activities related to AI usage and risk.\nKnowledge, Process & Continuous Improvement\nOwn and maintain AI-related knowledge bases and process documentation.\nIdentify and drive improvement opportunities enabled by AI, automation, and digital tooling.\nSupport problem management activities by identifying systemic issues and recommending improvements. \nData, Analytics & Performance\nAnalyse AI and digital performance data to assess effectiveness and operational impact.\nProduce regular reporting on performance, benefits realisation, risks, and opportunities.\nSupport the definition and tracking of KPIs aligned to assurance efficiency and customer experience.\nStakeholder Management\nCoordinate with internal teams including Operations, OCC, Product, Technology, Network, Sales, Delivery, and Regulatory.\nAct as a trusted operational interface between Support Operations and external partners.\nProvide clear communication and status reporting to leadership and stakeholders.\nAutomation & Digital Evolution\nIdentify opportunities to automate manual processes and reduce operational effort.\nSupport prioritisation of automation initiatives based on operational value and readiness.\nContribute to the ongoing digital evolution of Support Operations.\n\nWhat You’ll Bring to the Role\nMinimum of 3 years’ experience in the Telecommunications industry. Experience in operations, technology or digital transformation.\nDemonstrated understanding of Service Management, Service Assurance, Service Delivery or other support functions.\nExperience supporting or coordinating AI, robotics processing, automation or digital initiatives.\nSuccessful execution of projects, governance and knowledge base management.\nExposure to AI, LLM, Agentic, or automation platforms.\nStrong problem analysis and resolution skills\nExcellent communication, interpersonal and documentation skills\nCommitment to following a structured and disciplined workflow practice\nExperience working with a variety of roles including but not limited to Business Analysts, Program Managers, Project Manager, Developers and System Integrators.\nCommitment to continuous improvement\nHigh attention to detail, motivation and focus. The ability to commit to routines.\nStrong resilience in dealing with competing needs and deadlines\nOutstanding commitment to customer service and internal and external customer experience\nWell-developed stakeholder management skills coupled with the ability to communicate and articulate information in an effective manner","description_format":"text","description_chars":4391,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-10-22T04:41:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/vocus-ai-program-analyst","json_url":"https://alion.io/job/vocus-ai-program-analyst.json","meta":{"generated_at":"2026-10-25T11:38:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50837},"rest":"https://alion.io/mcp/rest/get_company?id=50837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvocus-ai-program-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvocus-ai-program-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvocus-ai-program-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vocus-ai-program-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvocus-ai-program-analyst"}]}