{"id":4212412,"url":"https://alion.io/job/vocus-program-manager-12-month-contract","title":"Program Manager - 12 month Contract","company":{"id":50837,"name":"Vocus","domain":"vocus.io","url":"https://alion.io/company/vocus-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T13:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T01:29:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Program Manager role is responsible for the end-to-end leadership of large and complex customer transition and transformation programs comprising multiple related projects, workstreams, technologies, suppliers and delivery partners. The role provides overall accountability for program planning, governance, financial and commercial performance, cross-project dependencies, risk management and customer outcomes, ensuring individual projects and workstreams remain aligned to the objectives and commitments of the broader program.\nThe Program Manager establishes the overall delivery framework for assigned programs and provides delivery direction across Project Managers, Senior Project Managers and workstream leads. The role maintains an integrated view of program scope, schedule, financials, resources, risks, dependencies and customer commitments, providing clear visibility of overall program performance and ensuring issues are managed at the appropriate level.\nActing as the senior delivery interface for the customer, the Program Manager builds trusted relationships across senior, executive, technical and operational stakeholders, maintaining alignment between customer objectives, contractual commitments and Vocus delivery activities. The role develops a strong understanding of the customer's business and operating environment to ensure delivery priorities, decisions and governance remain aligned with customer needs throughout the program lifecycle.\nThe role also plays a significant part in major pre-sales, bid and tender activities, helping shape delivery strategies, governance models, implementation approaches and transition plans, and providing delivery assurance that proposed customer commitments are practical and achievable.\n\nWhat You’ll Be Doing\nThe key responsibilities of the role are listed below.\nLead the end-to-end delivery of large and complex enterprise customer transition and transformation programs comprising multiple projects, workstreams, technologies, suppliers and delivery partners.\nEstablish the overall program structure, objectives, delivery approach, governance model, accountabilities and success criteria.\nDevelop and maintain an integrated program delivery plan and critical path encompassing project and workstream schedules, key milestones, dependencies, resource requirements and customer commitments.\nMaintain senior customer engagement throughout delivery, providing clear visibility of program performance, priorities, risks, decisions and emerging concerns.\nEstablish and maintain a consolidated view of program risks, issues, assumptions, dependencies and delivery sequencing, identifying cross-project impacts and ensuring appropriate ownership, mitigation and escalation.\nMaintain consolidated oversight of program financial and commercial performance, including budgets, forecasts, scope, change and commercial impacts.\nAssess significant scope, schedule, solution or implementation changes for their impact across the broader program, including downstream projects, dependencies, resources, commercial outcomes and customer commitments.\nEnsure implementation and migration activities are effectively coordinated across workstreams, including large-scale site rollouts with varied site requirements, network transformations, service migrations, customer readiness, cutover sequencing and contingency planning.\nMaintain oversight of suppliers, carriers, technology partners and third-party delivery organisations, managing interdependencies, performance and delivery constraints that may affect individual sites, workstreams or overall program outcomes.\nLead significant program escalations and recovery activities, applying structured problem solving and sound judgement to restore agreed customer and delivery outcomes.\nEnsure completed projects and workstreams are appropriately integrated, accepted and transitioned into operational support, and that the program is formally closed upon completion of delivery obligations.\n\nPre-sales, bids and tenders\nLead the development of program-level delivery approaches for major and complex opportunities, working with Sales, Solution Architecture, Commercial and delivery teams to establish implementation strategies, governance structures, workstream models, schedules and resource requirements.\nParticipate in strategic customer workshops to understand business objectives, operating environments, delivery constraints, organisational readiness, dependencies and acceptance expectations.\nProvide delivery assurance during major opportunity development by challenging assumptions and identifying risks, dependencies, exclusions and constraints that may affect proposed schedules, resource models, implementation approaches or customer commitments.\n\nProgram Governance & Integration\nEstablish an integrated governance framework across the program, defining the relationship between program, project, workstream and customer governance forums.\nConsolidate project and workstream reporting into a clear program-level view of delivery performance, financials, risks, issues, dependencies and decisions.\n\nProgram Delivery Coordination\nProvide overall program delivery direction and coordination across Project Managers, Senior Project Managers, workstream leads and other contributors assigned to the program.\nProvide guidance and support to Project Managers managing complex dependencies, escalations and customer issues within the program.\n\nWhat You’ll Bring to the Role\nEssential\nExtensive experience leading large-scale customer transition and transformation programs involving multiple related projects, workstreams, technologies, suppliers and stakeholder groups.\nDemonstrated experience managing complex multi-site delivery environments involving varied site requirements, access constraints, customer dependencies, multiple suppliers, carriers and third-party delivery partners.\nDemonstrated experience establishing and managing integrated program plans, governance frameworks, cross-project risks and dependencies, and consolidated reporting.\nDemonstrated ability to provide delivery direction across Project Managers, workstream leads and cross-functional teams without relying on direct reporting authority.\nStrong understanding of project and program management disciplines, including scope, schedule, financial management, governance, RAID, dependency, resource and change management.\nStrong customer and stakeholder-management capability, with demonstrated experience building trusted relationships with senior and executive stakeholders and developing a strong understanding of the customer's business and operating environment to inform delivery decisions.\nStrong financial and commercial capability, including consolidated program forecasting, cost control, scope/change management and assessment of commercial impacts.\nExperience contributing to major pre-sales, bids and tenders, including the development or assurance of delivery strategies, implementation approaches, governance models and customer commitments.\nStrong facilitation and presentation capability, including experience leading customer workshops, governance forums and executive-level delivery discussions.\nStrong problem-solving, critical-thinking, negotiation and escalation-management capability, with demonstrated experience resolving complex delivery challenges across multiple projects, suppliers and workstreams.\nAbility to interpret contractual and commercial commitments and understand their implications for program delivery.\nA recognised project or program management qualification, or equivalent demonstrated professional experience.\n\nDesirable\nExperience delivering WAN, SD-WAN, SASE, internet, fibre, voice, cloud connectivity, security or managed network transformation programs.\nExperience operating across enterprise, government, infrastructure or other complex customer environments.\nExperience with program assurance, governance reviews, health checks and recovery planning.\nFamiliarity with IT service management, operational readiness and complex service transition.\nExperience working with enterprise financial, CRM, service-management and project and program reporting platforms.\nExposure to leading SD-WAN and SASE platforms such as Fortinet, Cisco Meraki or equivalent technologies.","description_format":"text","description_chars":8301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-11-13T01:29:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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