{"id":3958347,"url":"https://alion.io/job/vocus-senior-technical-operations-specialist","title":"Senior Technical Operations Specialist","company":{"id":50837,"name":"Vocus","domain":"vocus.io","url":"https://alion.io/company/vocus-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-08T13:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T10:05:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Opportunity\nWe're looking for an experienced Senior Technical Operations Specialist to join our Specialist Operations team and play a critical role in supporting our managed SD-WAN and security services based in Adelaide or Melbourne.\nReporting to the Specialist Operations Manager, the Senior Technical Operations Specialist serves as a senior technical authority for Vocus' SD-WAN and security platforms, with a strong focus on Fortinet and Cisco Meraki solutions.\nYou'll act as the highest operational escalation point for complex customer incidents, executive escalations, major outages and security events, while working closely with Network Operations, Engineering and Architecture teams to deliver exceptional customer outcomes and improve service performance.\nThis role participates in an on-call roster and may require reasonable overtime to support critical customer services and major incident management activities.\nWhat You'll Be Responsible for\nAct as the senior escalation point for complex SD-WAN, network security and customer-impacting incidents.\nProvide expert support, configuration and operational management of Fortinet and Cisco Meraki SD-WAN solutions.\nPartner with Architecture and Engineering teams to ensure successful implementation, optimisation and ongoing operation of SD-WAN services.\nTroubleshoot and resolve complex network, voice and security issues across diverse customer environments.\nManage executive, platinum and highly sensitive customer escalations, ensuring strong communication and positive customer outcomes.\nLead major incident response activities during critical outages and security events, coordinating cross-functional teams to drive rapid service restoration.\nDevelop, maintain and share technical standards, documentation and operational procedures to improve service consistency and capability.\nProvide technical leadership, mentoring and coaching to engineers and specialists while fostering a culture of continuous improvement and operational excellence.\nIdentify operational risks and improvement opportunities, driving initiatives that enhance network performance, service stability and customer experience.\nWhat You'll Bring to the role\nIn this role, you'll be recognised as a trusted technical leader who can confidently navigate complex networking and security environments. You'll combine deep technical expertise with strong customer engagement skills, influencing outcomes across Operations, Engineering and Customer teams while supporting some of Vocus' most important customers and services.\n5+ years' experience within a Telecommunications, ISP, Managed Services or Network Operations environment.\n5+ years' experience supporting enterprise LAN, WAN and networking technologies.\n3+ years' hands-on experience managing and supporting SD-WAN solutions.\nStrong experience supporting Fortinet SD-WAN technologies, with relevant Fortinet certifications highly regarded (NSE4, NSE5, NSE6 or equivalent).\nAdvanced knowledge of WAN technologies including MPLS, VPN, SD-WAN and enterprise connectivity solutions.\nExpert-level understanding of IP routing protocols including OSPF, BGP, EIGRP and RIP.\nStrong switching and network infrastructure experience across multi-vendor environments.\nVendor certifications or equivalent practical experience, such as CCNP, JNCIS-SP or similar.\nStrong network security knowledge, including firewall technologies, segmentation and secure network design.\nExperience performing packet analysis, packet captures and advanced network troubleshooting.\nUnderstanding of DNS, internet technologies, web hosting and related services.\nExperience supporting IP voice technologies and voice network design principles.\nExcellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders.\nProven ability to perform effectively in high-pressure, SLA-driven operational environments.\nDemonstrated mentoring, coaching and capability-development experience.\nStrong organisational skills, initiative and a genuine commitment to delivering outstanding customer experiences.","description_format":"text","description_chars":4102,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-11-09T10:05:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T11:59:23Z"},"pay":null,"html_url":"https://alion.io/job/vocus-senior-technical-operations-specialist","json_url":"https://alion.io/job/vocus-senior-technical-operations-specialist.json","meta":{"generated_at":"2026-11-09T11:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50837},"rest":"https://alion.io/mcp/rest/get_company?id=50837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvocus-senior-technical-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvocus-senior-technical-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvocus-senior-technical-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vocus-senior-technical-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvocus-senior-technical-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3958347}},{"tool":"search_jobs","arguments":{"company":"vocus.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3958347},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}