# Senior Technical Operations Specialist

The Opportunity We're looking for an experienced Senior Technical Operations Specialist to join our Specialist Operations team and play a critical role in supporting our managed SD-WAN and security services based in Adelaide or Melbourne. Reporting to the Specialist Operations Manager, the Senior Technical Operations Specialist serves as a senior technical authority for Vocus' SD-WAN and security platforms, with a strong focus on Fortinet and Cisco Meraki solutions. You'll act as the highest operational escalation point for complex customer incidents, executive escalations, major outages and security events, while working closely with Network Operations, Engineering and Architecture teams to deliver exceptional customer outcomes and improve service performance. This role participates in an on-call roster and may require reasonable overtime to support critical customer services and major incident management activities. What You'll Be Responsible for Act as the senior escalation point for complex SD-WAN, network security and customer-impacting incidents. Provide expert support, configuration and operational management of Fortinet and Cisco Meraki SD-WAN solutions. Partner with Archit

- **Id**: 3958347
- **Url**: <https://alion.io/job/vocus-senior-technical-operations-specialist>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Adelaide, Australia, Melbourne, Australia
- **Countries**: AU
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-08T13:00:00Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T10:05:12Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4102
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Sales Enablement, Email Marketing

## Company

- **Id**: 50837
- **Name**: Vocus
- **Domain**: vocus.io
- **Url**: <https://alion.io/company/vocus-io>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Dayforce

## Technologies

- **BGP** — Optional: no
- **DNS** — Optional: no
- **Incident Management** — Optional: no
- **MPLS** — Optional: no
- **OSPF** — Optional: no
- **VPN** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-09T10:05:12Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 16
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-09T12:09:04Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.