{"id":3958348,"url":"https://alion.io/job/vocus-technical-operations-specialist","title":"Technical Operations Specialist","company":{"id":50837,"name":"Vocus","domain":"vocus.io","url":"https://alion.io/company/vocus-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-11-08T13:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T10:05:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Opportunity\nWe are seeking an experienced Technical Operations Specialist to join our Specialist Operations team in Adelaide or in Melbourne. Reporting to the Specialist Operations Manager, you will act as the senior escalation point for complex customer incidents and technical issues across Fortinet and Cisco Meraki SD-WAN environments.\nThis role works closely with our NOC, Engineering, and Architecture teams to deliver exceptional operational outcomes, maintain network performance, and improve customer experience. You will play a critical role in supporting highly sensitive customer environments, executive escalations, and complex networking and security incidents. \nPlease note this role will require you to be in an on-call roster and occasional overtime will be required.\nWhat you’ll be responsible for\nProvide advanced operational support and technical expertise for Fortinet and Cisco Meraki SD-WAN solutions.\nAct as a senior escalation point for complex network, security, voice, and customer service incidents.\nPartner with SD-WAN Architecture, Engineering, and NOC teams to ensure successful deployment and ongoing operation of customer solutions.\nDiagnose and resolve complex WAN, LAN, routing, switching, security, and voice-related issues within agreed SLAs.\nManage executive, platinum customer, and business-critical escalations, maintaining clear communication and ownership throughout the incident lifecycle.\nSupport continuous improvement initiatives to enhance service quality, network performance, and customer outcomes.\nDevelop, maintain, and share technical documentation, operational standards, and support procedures across teams.\nMentor and support team members through knowledge sharing, technical guidance, and coaching.\nWhat you’ll bring to the role\nYou are a highly skilled networking professional with strong troubleshooting capability and a passion for delivering exceptional customer outcomes. You thrive in technically challenging environments, remain calm under pressure, and take ownership of incidents from investigation through to resolution.\n5+ years' experience within the telecommunications, managed services, or ISP industry.\n5+ years' experience supporting enterprise LAN, WAN, and networking environments.\n3+ years' experience deploying, supporting, and managing SD-WAN technologies.\nStrong hands-on experience with Fortinet and Cisco Meraki solutions.\nFortinet NSE certification (NSE4, NSE5, NSE6) or equivalent practical experience.\nStrong knowledge of MPLS, VPNs, IP routing protocols including OSPF, BGP, EIGRP, and RIP.\nExperience supporting enterprise switching platforms and network security technologies.\nIndustry certifications such as CCNP, JNCIS-SP, or equivalent highly regarded.\nStrong understanding of DNS, web hosting, packet analysis, and packet capture tools.\nExperience supporting IP Voice technologies and converged network environments.\nExcellent written and verbal communication skills with a customer-first mindset.\nAbility to work independently while contributing positively within a collaborative team environment.","description_format":"text","description_chars":3092,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-11-09T10:05:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T11:38:35Z"},"pay":null,"html_url":"https://alion.io/job/vocus-technical-operations-specialist","json_url":"https://alion.io/job/vocus-technical-operations-specialist.json","meta":{"generated_at":"2026-11-09T11:38:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50837},"rest":"https://alion.io/mcp/rest/get_company?id=50837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvocus-technical-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvocus-technical-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvocus-technical-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vocus-technical-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvocus-technical-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3958348}},{"tool":"search_jobs","arguments":{"company":"vocus.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3958348},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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