# Technical Operations Specialist

The Opportunity We are seeking an experienced Technical Operations Specialist to join our Specialist Operations team in Adelaide or in Melbourne. Reporting to the Specialist Operations Manager, you will act as the senior escalation point for complex customer incidents and technical issues across Fortinet and Cisco Meraki SD-WAN environments. This role works closely with our NOC, Engineering, and Architecture teams to deliver exceptional operational outcomes, maintain network performance, and improve customer experience. You will play a critical role in supporting highly sensitive customer environments, executive escalations, and complex networking and security incidents. Please note this role will require you to be in an on-call roster and occasional overtime will be required. What you’ll be responsible for Provide advanced operational support and technical expertise for Fortinet and Cisco Meraki SD-WAN solutions. Act as a senior escalation point for complex network, security, voice, and customer service incidents. Partner with SD-WAN Architecture, Engineering, and NOC teams to ensure successful deployment and ongoing operation of customer solutions. Diagnose and resolve complex W

- **Id**: 3958348
- **Url**: <https://alion.io/job/vocus-technical-operations-specialist>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Adelaide, Australia, Melbourne, Australia
- **Countries**: AU
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-08T13:00:00Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T10:05:12Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3092
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Sales Enablement, Email Marketing

## Company

- **Id**: 50837
- **Name**: Vocus
- **Domain**: vocus.io
- **Url**: <https://alion.io/company/vocus-io>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Dayforce

## Technologies

- **BGP** — Optional: no
- **DNS** — Optional: no
- **MPLS** — Optional: no
- **OSPF** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-09T10:05:12Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 16
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-09T11:39:17Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.