{"id":1184507,"url":"https://alion.io/job/vodacom-mozambique-process-improvement-sr-specialist","title":"Process Improvement Sr. Specialist","company":{"id":177523,"name":"Vodacom Mozambique","domain":"vm.co.mz","url":"https://alion.io/company/vodacom-mozambique","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":305,"ghost_share":0,"stale_share":0.02,"repost_share":0.007,"time_to_fill_p50_days":18,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":133000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3947},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-09-21T02:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T18:32:10Z","board_verified":false,"closed_at":"2026-10-03T18:32:10Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Join Us\nAt Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\nRole Purpose\nSupport delivery of process excellence initiatives by leading end-to-end diagnostics, process mapping, RCA, and implementation support for telecom business processes-helping improve operational efficiency, customer experience, and cost through Lean/Six Sigma and data-driven improvement, in alignment with Vodafone objectives and the Sr. Lead’s transformation agenda\nKey Accountabilities & Decision Ownership\n Lead workstreams within process optimization projects: deliver assigned scope from discovery to implementation, ensuring alignment to priorities and measurable outcomes (supports execution of major optimization initiatives\nRun process diagnostics: capture VOC/pain points, map As-Is/To-Be, identify waste and bottlenecks, and recommend improvements\nPerform RCA and propose solutions: conduct 5-Why/Fishbone/Pareto and validate root causes using data/logs and operational evidence.\nAnalytics & KPI management: build KPI baselines, benchmarking views, and tracking to monitor performance and confirm benefits\nStandardization and document: draft SOPs, controls, checklists, and process documentation; maintain version control and ensure repeatability\n Stakeholder engagement & workshops: facilitate process mapping/RCA/prioritization workshops and drive action closure across teams (supports cross-functional collaboration and influence\n Business case support: quantify benefits (time, cost, risk reduction, CX), support business case inputs and benefit tracking\nChange enablement support: prepare communication/training drafts and operational readiness packs for new processes\nCore Competencies, Knowledge, and Experience\nProcess mapping & redesign: E2E thinking, handoffs, controls\nStructured problem solving: CA, hypothesis testing, simplification of ambiguity)\nAnalytical capability: trend analysis, KPI design, insights)\nStakeholder management & facilitation: workshops, alignment, influence without authority\nDocumentation & communication: SOPs, presentations, executive-ready updates\nMust have technical / professional qualifications\n+3 years ’ experience in process improvement / transformation / management consulting\nStrong communication and collaboration skills; able to engage cross-functionally\nLean Six Sigma Green Belt\nTools: Excel/PowerPoint; process mapping; reporting (Power BI is a plus)\nWho we are\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\nBelonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\nTogether we can.","description_format":"text","description_chars":3850,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T14:28:55Z"},{"event":"close","at":"2026-10-03T18:32:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vodacom-mozambique-process-improvement-sr-specialist","json_url":"https://alion.io/job/vodacom-mozambique-process-improvement-sr-specialist.json","meta":{"generated_at":"2026-10-28T09:43:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177523},"rest":"https://alion.io/mcp/rest/get_company?id=177523"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodacom-mozambique-process-improvement-sr-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodacom-mozambique-process-improvement-sr-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodacom-mozambique-process-improvement-sr-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodacom-mozambique-process-improvement-sr-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodacom-mozambique-process-improvement-sr-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1184507}},{"tool":"search_jobs","arguments":{"company":"vm.co.mz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1184507},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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