{"id":3201872,"url":"https://alion.io/job/vodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi","title":"Problem Management Coordinator_1 year Bucharest & Iasi","company":{"id":177525,"name":"Vodafone Egypt","domain":"vodafone.com.eg","url":"https://alion.io/company/vodafone-egypt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0.047,"stale_share":0.592,"repost_share":0.166,"time_to_fill_p50_days":27,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iași, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":27000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CAPA","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:13:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T09:28:36Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Who we are\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.\nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.\nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.\n#VOIS #BeUnrivalled #CreateTheFuture\nAbout this Role\nWe are seeking an experienced professional to manage and coordinate the resolution of problems, defects, and improvement initiatives across IT applications and systems used by Vodafone customers. This role focuses on driving root cause analysis, coordinating technical investigations, managing corrective and preventive actions, and leading technical improvement projects across software, infrastructure, and network environments. The role requires close collaboration with cross-functional teams, effective stakeholder engagement, and the application of IT service management and problem management best practices.\nWhat you’ll do\nCoordinate technical investigations relating to incidents, defects, and recurring problems across software, infrastructure, and network environments.\nLead problem management activities, including root cause identification, workaround definition, and implementation of permanent corrective actions.\nOversee the delivery of software and hardware modifications and improvement initiatives, including projects delivered using Agile methodologies.\nEngage and coordinate technical teams to ensure actions are completed within agreed objectives, timelines, and quality standards.\nProvide regular updates, recommendations, and communications to stakeholders on project progress, risk areas, and resolution plans.\nInitiate and drive service improvement projects aimed at reducing incident volumes, improving system stability, and enhancing customer experience.\nSupport operational escalation management and facilitate collaboration between technical teams and stakeholders to resolve complex issues.\nWho you are\nProven experience managing problem tickets, software defects, and technical projects within IT applications, infrastructure, and network environments.\nStrong knowledge of problem management processes and IT Service Management practices.\nProficient in BMC Remedy or similar ITSM and ticketing platforms.\nExperience facilitating technical workshops, root cause analysis sessions, and cross-functional problem-solving activities.\nKnowledge of structured problem-solving methodologies such as 5 Whys, Fishbone Analysis, or equivalent approaches.\nStrong stakeholder management, communication, and influencing skills.\nGood understanding of IT infrastructure services, software applications, hardware platforms, and networking concepts.\nFamiliarity with Agile delivery methodologies and project coordination practices.General knowledge of ITIL principles and frameworks.\nNot a perfect fit?\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\nWhat's in it for you\nHybrid way of working: 2 days per week/ 8 per month\nMedical and dental services\nLife and hospitalization insurance\nDedicated employee phone subscription\nTake control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.\nSpecial discounts for gyms and retailers\nAnnual Company Bonus\nOngoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills \nYou get to work with tried and trusted web-technology\nWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.\nSpecial Paternal Program - 4 months of paid paternity leave\nWhat skills you will learn\nAdvanced problem management and root cause analysis techniques.\nTechnical project coordination across multi-disciplinary teams.\nStakeholder engagement and communication within large-scale global organisations.\nIT service management operational excellence and continuous improvement methodologies.\nService resilience, incident reduction strategies, and organisational change coordination.\nVOIS Equal Opportunity Employer Commitment\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\nJoin Us\nAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.\nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.\nWith us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\nAlert\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\nFollow us on social media\nLinkedIn: https://www.linkedin.com/company/vois/\nFacebook: https://www.facebook.com/voisglobal\nInstagram: https://www.instagram.com/voisglobal/","description_format":"text","description_chars":6765,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-24T08:38:33Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.549,"p_room":0.9,"age_days":18,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi","json_url":"https://alion.io/job/vodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi.json","meta":{"generated_at":"2026-11-03T11:52:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177525},"rest":"https://alion.io/mcp/rest/get_company?id=177525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-egypt-problem-management-coordinator-1-year-bucharest-iasi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3201872}},{"tool":"search_jobs","arguments":{"company":"vodafone.com.eg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3201872},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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