{"id":2481436,"url":"https://alion.io/job/vodafone-group-account-manager-3","title":"Account Manager","company":{"id":51587,"name":"Vodafone Group","domain":"vodafone.com","url":"https://alion.io/company/vodafone-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":60,"open_postings":472,"ghost_share":0.415,"stale_share":0.278,"repost_share":0.559,"time_to_fill_p50_days":54,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-13T16:56:55Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T12:46:20Z","board_verified":false,"closed_at":"2026-10-22T12:46:20Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"When it comes to putting people first, we're number 1.\nThe number 1 Top Employer in South Africa.\nCertified by the Top Employer Institute 2026.\nRole Purpose/Business Unit:\nTo oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.\nYour responsibilities will include:\nPrimary owner of all customer relationship building and engagements in the designated portfolio.\nProactively mitigates and defends the base while driving portfolio revenue growth.\nDevelop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.\nAcquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings.\nUphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation.\nDevelop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.\nOwn escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.\nTo support finance in recovering overdue and non-payment by clients.\nEnsure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.\nServe as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.\nPlay an integral part in generating new sales that will turn into long-lasting relationships.\nClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.\n\nReporting\nPrepare monthly/ Weekly Run Rate and Demand Management.\nPerform Sales Analysis by product.\nAnnual Sales Strategy & Budget Planning.\nPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.\nForecast and track key account metrics.\nPrepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)\nThe ideal candidate for this role will have:\nBachelor's Degree/Equivalent.\nA Post Graduate Degree advantageous.\nA minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:Portfolio management\nAbility to increase NPS results and reduce administrative expense\nAbility to build relationships\n\nA valid driver’s licence.\nCore competencies, knowledge, and experience:\nExperience in solution selling within enterprise customers.\nDeep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation.\nAbility to translate customer’s objectives and strategy into relevant Vodacom Business propositions.\nSuccessful track record of managing multi- industry sales and demonstrate profitable revenue growth.\nBehavioural Competencies\nCustomer Focus: Prioritizing customer needs and delivering excellent service\nAccountability: seeks feedback and identifies opportunities for improvement or innovation\nCollaboration: Actively fosters collaboration, seeks input and effectively partners\nResilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset\nFlexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)\nOrganizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.\nWe make an impact by offering:\nEnticing incentive programs and competitive benefit packages\nRetirement funds, risk benefits, and medical aid benefits\nCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies\nClosing date for Applications: 20 October 2026.\nThe base location for this role is Midrand, Vodacom Campus.\nThe company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.\nVodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.","description_format":"text","description_chars":5100,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-10-13T22:51:51Z"},{"event":"close","at":"2026-10-22T12:46:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vodafone-group-account-manager-3","json_url":"https://alion.io/job/vodafone-group-account-manager-3.json","meta":{"generated_at":"2026-10-27T22:45:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51587},"rest":"https://alion.io/mcp/rest/get_company?id=51587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-group-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-group-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-group-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-group-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-group-account-manager-3"}]}