{"id":1647210,"url":"https://alion.io/job/vodafone-group-customer-care-specialist","title":"Customer Care Specialist","company":{"id":51587,"name":"Vodafone Group","domain":"vodafone.com","url":"https://alion.io/company/vodafone-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":60,"open_postings":450,"ghost_share":0.404,"stale_share":0.293,"repost_share":0.538,"time_to_fill_p50_days":54,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T10:43:46Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-05T13:01:57Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Join Us\nAt Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.The Operations Specialist is responsible for supporting the end-to-end financing process, ensuring an excellent customer and store experience while maintaining operational efficiency, compliance, and financial accuracy.This role acts as the primary contact between customers, retail channels, internal stakeholders, and the financing partner, supporting proposal processing, case management, issue resolution, documentation validation, and financial reconciliation activities.\nWhat you’ll do\nRespond to customer questions about how to request credit for an equipment purchase;\nHelp customers complete requests and provide straightforward status updates;\nRegister and update cases accurately in the relevant systems;\nFollow up on incomplete or pending requests;\nFinancial reconciliation e Identify process improvement opportunities;\nResolve common questions and escalate non-standard cases to the appropriate team.\nWho you are\nClear and helpful verbal and written communication;\nAttention to detail and the ability to follow defined procedures;\nBasic digital skills and confidence learning new systems;\nReliability, organisation and willingness to learn;\nPrevious experience in customer service, retail, a contact centre or administration can be helpful.\nNot a perfect fit?\nWorried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\nWhat's in it for you\nHybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;\nVodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;\nRecognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;\nHealth and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;\nLearning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);\nLocal and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.\nWho we are\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\nBelonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\nTogether we can.","description_format":"text","description_chars":4098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-01T23:59:28Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker, Graduate Trainee)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker; Global Business Mobility: Graduate Trainee","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.552,"p_room":0.9,"age_days":34,"expected_fill_days":54,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-group-customer-care-specialist","json_url":"https://alion.io/job/vodafone-group-customer-care-specialist.json","meta":{"generated_at":"2026-11-05T14:24:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51587},"rest":"https://alion.io/mcp/rest/get_company?id=51587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-group-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-group-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-group-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-group-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-group-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1647210}},{"tool":"search_jobs","arguments":{"company":"vodafone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1647210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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