{"id":3992947,"url":"https://alion.io/job/vodafone-group-ip-engineer-2nd-line-operations","title":"IP Engineer 2nd Line Operations","company":{"id":51587,"name":"Vodafone Group","domain":"vodafone.com","url":"https://alion.io/company/vodafone-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":59,"open_postings":456,"ghost_share":0.417,"stale_share":0.331,"repost_share":0.513,"time_to_fill_p50_days":47,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:35:01Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T16:26:52Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Who we are\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.\nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.\nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.\n#VOIS #BeUnrivalled #CreateTheFuture\nAbout this Role\nProvide second-line operations support for fixed data and voice platforms within a multi-vendor environment.You will perform preventive and corrective troubleshooting across Packet and Voice Core Network elements, focusing on service quality, continuity and restoration. Working closely with first-line operations, planning and delivery teams, you will analyse alarms and incidents, perform data configuration and software roll-outs, support integration activities, and contribute to maintaining reliable network services.\nWhat you’ll do\nPerform second-line incident troubleshooting and coordinate repair activities, including escalation to vendor support, to restore service and network performance.\nCarry out proactive maintenance, including daily walkthroughs and health checks of Packet and Voice Core components, to identify and prevent potential incidents.\nInvestigate and resolve network-related customer complaints within agreed SLAs.\nPerform tracing and debugging across technologies and network elements including DNS, NTP, BNG and Cisco equipment.\nConduct complex traffic, end-to-end service trend and protocol analysis.\nAnalyse network element traces, logs and Wireshark captures to identify faults and support resolution.\nCollaborate with first-line operations teams to develop procedures for alarm analysis, fault detection and resolution.\nPerform planned network activities and upgrades across Packet and Voice Core components.\nImplement and onboard service requests while maintaining service quality and preventing functional regression.\nShare technical knowledge with teams involved in network deployment and operations.\nSupport the introduction and operational management of new technologies, including vendor-led and on-the-job learning.\nWho you are\nYou have a university degree in Electronics, Telecommunications and Information Technology, or an equivalent relevant discipline.\nYou have approximately two years of experience in a similar Operations and Maintenance role.\nYou have 1-3 years of experience working with IP services and technologies such as DNS, NTP, BNG and/or Cisco equipment.\nYou have 1-3 years of experience with Linux operating systems and database operations, including security patching.\nYou understand Packet Switch end-to-end network analysis, troubleshooting, problem management and change management.\nYou can analyse and interpret Wireshark captures, network element traces and logs.\nExperience with Python and Ansible scripting and automation is desirable.\nYou are comfortable working in a changing technical environment and focused on delivering reliable results with the customer in mind.\nYou communicate effectively and can collaborate across technical teams.\nYou are eager to learn and develop your knowledge of new technologies.\nYou have good spoken and written English \nNice to have German language\nYou are able to successfully complete German security clearance (vpS Ü2 - Sabotage Protection) required for access to security-sensitive systems in Germany.\nNot a perfect fit?\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\nWhat's in it for you\nHybrid way of working: 2 days per week/ 8 per month\nMedical and dental services\nLife and hospitalization insurance\nDedicated employee phone subscription\nTake control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.\nSpecial discounts for gyms and retailers\nAnnual Company Bonus\nOngoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills \nYou get to work with tried and trusted web-technology\nWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.\nSpecial Paternal Program - 4 months of paid paternity leave\nWhat skills you will learn\nAdvanced troubleshooting and fault isolation across Packet and Voice Core networks.\nEnd-to-end traffic, service trend and protocol analysis.\nPractical network diagnostics using Wireshark, network traces and logs.\nProactive network health monitoring and preventive maintenance techniques.\nService integration, configuration and software upgrade practices.\nFurther automation skills using Python and Ansible.\nCross-functional collaboration across first-line operations, planning, delivery and vendor support teams.\nVOIS Equal Opportunity Employer Commitment\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\nJoin Us\nAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.\nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.\nWith us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\nAlert\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\nFollow us on social media\nLinkedIn: https://www.linkedin.com/company/vois/\nFacebook: https://www.facebook.com/voisglobal\nInstagram: https://www.instagram.com/voisglobal/","description_format":"text","description_chars":7400,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-11-10T00:13:08Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":0.72,"age_days":26,"expected_fill_days":47,"reasons":["conf:1","stale_co","velocity","win:mid","crowd:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-group-ip-engineer-2nd-line-operations","json_url":"https://alion.io/job/vodafone-group-ip-engineer-2nd-line-operations.json","meta":{"generated_at":"2026-11-10T17:44:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51587},"rest":"https://alion.io/mcp/rest/get_company?id=51587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-group-ip-engineer-2nd-line-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-group-ip-engineer-2nd-line-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-group-ip-engineer-2nd-line-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-group-ip-engineer-2nd-line-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-group-ip-engineer-2nd-line-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992947}},{"tool":"search_jobs","arguments":{"company":"vodafone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992947},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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