{"id":1203043,"url":"https://alion.io/job/vodafone-group-manager-telecom-billing-operations-lead-punevois","title":"Manager -Telecom Billing Operations Lead - PuneVOIS","company":{"id":51587,"name":"Vodafone Group","domain":"vodafone.com","url":"https://alion.io/company/vodafone-group","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":58,"open_postings":691,"ghost_share":0.462,"stale_share":0.182,"repost_share":0.667,"time_to_fill_p50_days":57,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"AppDynamics","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-23T04:39:38Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T22:16:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.\nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.\nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.\n#VOIS #BeUnrivalled #CreateTheFuture\nAbout this role\nWe are seeking an experienced Telecom Billing Operations professional to provide hands-on Level 2 Application Operations leadership across telecom billing platforms. This role is responsible for ensuring the successful execution of bill runs, invoice processing, call/CDR processing, reconciliation activities, discrepancy management, incident restoration, operational governance, automation and continual service improvement. The position plays a critical role in maintaining billing accuracy, service reliability, SLA compliance and operational excellence, while supporting approved AI and AIOps initiatives to enhance monitoring, detection and troubleshooting capabilities.\nLocation: SP Infocity, Pune\nWhat you will do\nBilling Operations & Bill Run Processing\nOwn the day-to-day operational health and technical support of billing processes within the assigned service scope.\nExecute and monitor pre-bill checks, bill preparation, bill production, bill generation, customer notifications and billing cycle closure activities.\nTroubleshoot bill run failures, rejected accounts, long-running jobs, scheduler issues, database constraints and billing exceptions.\nConduct post-bill validations, billed-account verification, reconciliation checks and exception management to support accurate cycle completion.\nInvoice Posting & Downstream Processing\nMonitor invoice generation, validation, posting, extraction and delivery to downstream document management, printing and reporting systems.\nInvestigate invoice rejections, posting failures, balance mismatches, missing outputs and invoice-data issues.\nCoordinate recovery actions and validate invoice controls before billing cycle closure.\nCall / CDR Processing\nMonitor daily call, event and CDR processing, including rating, re-rating, backlog management and suspended or rejected records.\nTroubleshoot data-quality, validation, processing-chain, throughput and capacity-related issues.\nCoordinate controlled recycling and reprocessing activities following established procedures and operational controls.\nDiscrepancy Management & Billing Assurance\nAnalyse discrepancies across customer, product, discount, billing profile, usage, invoice, payment and accounts receivable data.\nPerform and coordinate reconciliations across CRM, mediation, billing, invoicing and downstream systems.\nIdentify recurring mismatch patterns and billing risks, driving corrective and preventive actions through Problem Management processes.\nIncident, Problem, SLA & Service Management\nLead Level 2 incident triage and service restoration activities for priority billing incidents.\nCollaborate with specialist teams, vendors and stakeholders to resolve complex operational issues.\nDrive root-cause analysis, known-error management and corrective action implementation.\nMonitor SLA and KPI performance, incident ageing, MTTR, operational risks and service backlogs.\nAutomation, AI & Continual Improvement\nAutomate operational activities including health checks, reconciliations, batch monitoring, validations and reporting using Shell scripting, SQL and approved tools.\nEnhance observability through dashboards, proactive alerting and operational monitoring improvements.\nLeverage approved AI and AIOps capabilities to support anomaly detection, event correlation, incident triage, knowledge retrieval and root-cause analysis, with appropriate governance and human oversight.\nMaintain and deliver a continual-improvement backlog focused on operational efficiency, billing accuracy and reduction of manual effort.\nOperational Governance & Knowledge Management\nProvide operational reporting and stakeholder updates covering service health, incidents, billing cycles, discrepancies and improvement initiatives.\nMaintain runbooks, operational procedures, billing calendars, recovery instructions, audit artefacts and knowledge repositories.\nSupport capability development by coaching colleagues on billing processes, troubleshooting techniques and operational best practice.\nWho you are\nEssential Experience\n7+ years of Telecom IT, BSS or enterprise billing Application Operations experience with significant hands-on production support responsibility.\nProven experience in bill run processing, invoice posting and processing, call/CDR processing and billing discrepancy management.\nExperience managing priority incidents, service restoration, SLA-driven support and root-cause analysis activities.\nExperience investigating billing failures, processing backlogs, invoice exceptions and cross-system reconciliation issues.\nStrong stakeholder engagement and cross-functional coordination skills.\nTechnical Expertise\nTelecom billing platforms such as Oracle BRM, Amdocs, Kenan, Geneva/SingleView, BSCS or equivalent solutions.\nBill run management including bill preparation, generation, validation, re-run activities and cycle closure.\nInvoice processing, validation, extraction, posting and downstream delivery monitoring.\nCall and CDR processing, rating, re-rating, rejected-record management and throughput analysis.\nUnix/Linux administration and Shell scripting.\nOracle SQL and PL/SQL for troubleshooting, reconciliation and operational automation.\nBatch scheduling, application log analysis, database performance investigation and file-processing operations.\nIntegration awareness across CRM, mediation, billing, invoicing, payment, reporting and document-management platforms.\nMonitoring & Service Management\nExperience with observability and monitoring solutions such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Grafana, Zabbix or similar tools.\nKnowledge of Incident, Problem, Change and Service Request Management processes.\nUnderstanding of ITIL principles and SLA/KPI-driven operational support.\nDesirable Experience\nSRE practices, resilience engineering and performance or capacity management.\nCloud and container operations related to billing platforms and services.\nAIOps or GenAI-assisted operational support capabilities.\nQualifications\nBachelor’s degree or equivalent relevant professional experience.\nITIL certification or billing platform certification is desirable.\nNot a perfect fit\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\nWhat’s in it for you\nOpportunity to support critical telecom billing services with direct impact on customer experience and business outcomes.\nExposure to enterprise-scale billing, invoicing, mediation and revenue-assurance ecosystems.\nInvolvement in automation, observability and operational transformation initiatives.\nOpportunity to work with cross-functional technology, operations and vendor teams in a global environment.\nParticipation in continual improvement programmes focused on service reliability, operational excellence and innovation.\nExposure to AI and AIOps adoption within production operations.\nWhat skills you will learn\nAdvanced telecom billing operations and billing-assurance practices.\nEnd-to-end bill cycle management and invoice-processing expertise.\nDeep technical troubleshooting across billing, mediation, CRM and downstream ecosystems.\nAutomation using Shell scripting, SQL and operational tooling.\nObservability, monitoring and proactive operations management.\nIncident command, root-cause analysis and service-restoration techniques.\nAI and AIOps-supported operations and operational analytics.\nOperational governance, stakeholder communication and audit readiness.\nVOIS Equal Opportunity Employer Commitment\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\nJoin us\nAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.\nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.\nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\nAlert\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA\nFollow us on social media and #StayConnected\nLinkedIn: https://www.linkedin.com/company/vois/\nFacebook: https://www.facebook.com/voisglobal\nInstagram: https://www.instagram.com/voisglobal/\nYou can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2","description_format":"text","description_chars":10532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-24T22:16:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":57,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-25T01:13:56Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-group-manager-telecom-billing-operations-lead-punevois","json_url":"https://alion.io/job/vodafone-group-manager-telecom-billing-operations-lead-punevois.json","meta":{"generated_at":"2026-09-25T01:13:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1188,"day_limit":5000,"remaining_today":3812,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}