{"id":2611305,"url":"https://alion.io/job/vodafone-group-servicenow-architect","title":"ServiceNow Architect","company":{"id":51587,"name":"Vodafone Group","domain":"vodafone.com","url":"https://alion.io/company/vodafone-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":59,"open_postings":502,"ghost_share":0.428,"stale_share":0.249,"repost_share":0.588,"time_to_fill_p50_days":54,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:44:13Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T06:27:45Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Who we are\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.\nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.\nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.\n#VOIS #BeUnrivalled #CreateTheFuture\nAbout this Role\nWe are seeking a highly experienced ServiceNow Architect with over 10 years of relevant ServiceNow expertise to lead the design and architecture of enterprise-grade solutions. The role demands deep knowledge of ITSM, CMDB, CSM, integrations, and service portals, with a strong foundation in scripting and system performance. The individual will be responsible for creating high-level and low-level designs, driving innovation through proof-of-concepts, and translating complex business requirements into scalable ServiceNow solutions.\nWhat you’ll do\nLead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules.\nArchitect integrations involving multiple systems with ServiceNow as the core platform.\nDevelop high-level and low-level design documents, internal component designs, and technical documentation.\nConduct mapping and modelling exercises to support solution architecture.\nManage system upgrades, cloning, and performance optimisation activities.\nApply advanced scripting skills, particularly in JavaScript, to develop and customise ServiceNow applications.\nUtilise core technologies including HTML/XML, MySQL, Glide objects, and ServiceNow scripting components.\nImplement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0.\nDesign and configure UI elements including pages, macros, scripts, policies, actions, and widgets.\nDrive innovation through rapid proof-of-concepts aimed at digital transformation.\nCommunicate technical solutions effectively to key stakeholders and business partners.\nWho you are\nA ServiceNow expert with 10+ years of relevant experience.\nProven experience in designing solutions involving multiple systems.\nSkilled in creating HLDs, LLDs, and technical documentation.\nStrong understanding of system behaviour, performance, and architecture.\nProficient in JavaScript and ServiceNow scripting components.\nHolder of at least two mainline ServiceNow certifications.\nExperienced in global corporate services and PaaS/SaaS/IaaS implementations.\nAble to translate business requirements into sustainable ServiceNow solutions.\nTechnically adept in ServiceNow integrations, UI configurations, and database structures.\nNot a perfect fit?\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\nWhat's in it for you\nOpportunity to work on cutting-edge ServiceNow implementations in a global environment.\nExposure to complex enterprise architecture and integration projects.\nCollaborative work culture focused on innovation and transformation.\nPlatform to influence digital transformation initiatives across corporate services.\nWhat skills you will learn\nAdvanced ServiceNow architecture and design methodologies.\nIntegration techniques using REST/SOAP APIs and other protocols.\nPerformance optimisation and system behaviour analysis.\nAgile delivery and stakeholder communication in a global setting.\nVOIS Equal Opportunity Employer Commitment\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\nJoin Us\nAt Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\nAlert\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\nFollow us on social media and #StayConnected\nLinkedIn\nFacebook\n Instagram","description_format":"text","description_chars":5725,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-10-15T11:01:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":10,"expected_fill_days":54,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-group-servicenow-architect","json_url":"https://alion.io/job/vodafone-group-servicenow-architect.json","meta":{"generated_at":"2026-10-20T10:52:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51587},"rest":"https://alion.io/mcp/rest/get_company?id=51587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-group-servicenow-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-group-servicenow-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-group-servicenow-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-group-servicenow-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-group-servicenow-architect"}]}