{"id":1203044,"url":"https://alion.io/job/vodafone-group-vodafone-egypt-customer-care-advisor-2","title":"Vodafone Egypt- Customer Care Advisor","company":{"id":51587,"name":"Vodafone Group","domain":"vodafone.com","url":"https://alion.io/company/vodafone-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":60,"open_postings":466,"ghost_share":0.408,"stale_share":0.29,"repost_share":0.541,"time_to_fill_p50_days":54,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T12:05:42Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-05T02:29:43Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":40},"description":"Join Us\nWe are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.\nYou will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.\nApply now and join what is more than just a job!\nLocation: Cairo- Zahraa El Maadi\nJob Responsibilities:\nActs as a first point of contact with Customers to support in any inquiries\nManage large amounts of inbound and outbound calls in a timely manner\nFollow communication “scripts” when handling different topics\nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives\nSeize opportunities to upsell products when they arise\nBuild sustainable relationships and engage customers by taking the extra mile\nKeep records of all conversations in our call center database in a comprehensible way\nFrequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets\nQualifications:\nGood Communication Skills\nExcellent Command of the English language \nStrong Commitment and Dedication\nAge: Maximum 30 years\nOnly graduated with bachelor’s degree\nAccounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account) \nIt is also a Plus if you have:\n-Previous Experience in Customer Care\n-Previous Experience in Mobile Internet and/ or ADSL support.\n-CCNA certification\nNot a perfect fit?\nWorried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\nWho we are\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\nBelonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\nTogether we can.","description_format":"text","description_chars":3145,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-09-24T22:16:54Z"},{"event":"close","at":"2026-10-28T22:48:24Z"},{"event":"reopen","at":"2026-11-01T15:27:55Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.551,"p_room":0.6,"age_days":40,"expected_fill_days":54,"reasons":["conf:4","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-group-vodafone-egypt-customer-care-advisor-2","json_url":"https://alion.io/job/vodafone-group-vodafone-egypt-customer-care-advisor-2.json","meta":{"generated_at":"2026-11-05T03:26:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51587},"rest":"https://alion.io/mcp/rest/get_company?id=51587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-group-vodafone-egypt-customer-care-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-group-vodafone-egypt-customer-care-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-group-vodafone-egypt-customer-care-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-group-vodafone-egypt-customer-care-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-group-vodafone-egypt-customer-care-advisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1203044}},{"tool":"search_jobs","arguments":{"company":"vodafone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1203044},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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