{"id":2503310,"url":"https://alion.io/job/vodafone-qatar-consumer-contact-centre-advisor","title":"Consumer Contact Centre Advisor","company":{"id":49000,"name":"Vodafone Qatar","domain":"vodafone.qa","url":"https://alion.io/company/vodafone-qatar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T05:40:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T23:18:10Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Key accountabilities and decision ownership:\nCustomer Focus:\nBuild and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.\n\nHandle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.\n\nAchieve consumer/client relationship targets and KPI’s, as set. Monitor customer contacts against service level agreements and flagging potential issues.\n\nConduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.\n\nCarry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.\n\nTeamwork:\nWork as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team.\n\nEnsure team collaboration with cross functional teams to understand customer issues and fix them proactively.\n\nBuild effective business relationship with an open communication ability, and in a clear and concise manner.\n\nResilience\nEnsure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.\n\nEnsure to resolve consumer’s service-related concerns and make systematic and rationaljudgments based on information and relevant assumptions.\n\nPerform any additional project, task or activities assigned/delegated by the Line Manager.\n\nEducation-High School diploma\nKnowledge and Experience:\n1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.\n\nKnowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar’s defined quality standards.","description_format":"text","description_chars":2335,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-14T06:46:08Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:6","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-qatar-consumer-contact-centre-advisor","json_url":"https://alion.io/job/vodafone-qatar-consumer-contact-centre-advisor.json","meta":{"generated_at":"2026-10-27T07:40:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8244,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49000},"rest":"https://alion.io/mcp/rest/get_company?id=49000"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-qatar-consumer-contact-centre-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-qatar-consumer-contact-centre-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-qatar-consumer-contact-centre-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-qatar-consumer-contact-centre-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-qatar-consumer-contact-centre-advisor"}]}