{"id":3140502,"url":"https://alion.io/job/vodafone-tuerkiye-devops-services-engineer-smoc-incident","title":"DevOps Services Engineer - Smoc & Incident","company":{"id":49241,"name":"Vodafone Türkiye","domain":"vodafone.com.tr","url":"https://alion.io/company/vodafone-tuerkiye","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"D","score":42,"open_postings":17,"ghost_share":0.706,"stale_share":0.118,"repost_share":0.824,"time_to_fill_p50_days":50,"computed_at":"2026-10-25T05:49:26Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kibana","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"OpenAI","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-23T07:28:23Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T09:28:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join Us\nAt Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\nWhat you’ll do\nProvide support for 24/7 operational Incident and Event Management processes.\nLead the coordination and resolution of critical customer-impacting and system-related IT incidents, ensuring timely escalation, communication, and service restoration.\nMonitor service health and operational performance across business-critical platforms and applications.\nDrive proactive incident prevention through trend analysis, early warning mechanisms, and continuous service improvement.\nCollaborate with internal teams, vendors, and business stakeholders during incident resolution and service recovery.\nOwn and continuously improve Incident Management processes in alignment with ITIL best practices.\nContribute to Problem Management, root cause analysis, post-incident reviews, and corrective actions.\nIdentify automation opportunities to reduce manual effort and improve operational efficiency.\nSupport compliance and governance requirements, including SOX, ISO 27001, and ISO 20000.\nManage reporting and operational KPIs for incidents, service requests, and IT operations.\nMaintain and improve operational dashboards, monitoring, reporting, and automation solutions.\nUse operational data to generate insights and support service improvement and decision-making.\nContribute to observability across infrastructure, applications, services, and customer experience.\nLeverage AI, GenAI, Microsoft Copilot, and AIOps solutions to improve incident analysis, troubleshooting, reporting, and operational efficiency.\n\nWho you are\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\nStrong understanding of IT Service Management (ITSM) and ITIL processes, particularly Incident, Problem, Event, and Change Management.\nKnowledge of IT infrastructure, applications, databases, middleware, and software systems.\nExperience with service monitoring, observability, incident management, and operational management tools.\nStrong analytical and reporting skills, with experience in tools such as Power BI, Tableau, Grafana, Kibana, or similar platforms.\nProficiency in SQL, Microsoft Excel, and data analysis.\nUnderstanding of AI, Generative AI, and AIOps concepts and their application within IT Operations and Service Management.\nExperience with AI-assisted tools such as Microsoft Copilot, ChatGPT, Azure OpenAI, or similar solutions is an advantage.\nStrong troubleshooting, root cause analysis, problem-solving, and decision-making skills.\nAbility to analyze operational data and service metrics to identify improvement opportunities and prevent recurring incidents.\nProven experience in Incident Management and Operations Support, including high-priority and customer-impacting incidents.\nKnowledge of Major Incident Management, Problem Management, and Continuous Improvement practices.\nITIL v4 Foundation certification is considered an advantage.\nExperience in Service Operations Centers, NOCs, SMOCs, or similar operational environments is preferred.\nStrong communication and stakeholder management skills, with the ability to work effectively with both technical and non-technical teams.\nAbility to work effectively in a fast-paced environment and coordinate multiple stakeholders during critical incidents.\nGood written and spoken English.\nWillingness to work in a 24/7 operational environment when required.\nCustomer-focused, proactive, and results-oriented mindset with an interest in automation, AI-powered operations, and continuous improvement.\nNot a perfect fit?\nWorried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\nWhat's in it for you\nWho we are\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\nBelonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\nTogether we can.","description_format":"text","description_chars":5497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T08:16:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":50,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/vodafone-tuerkiye-devops-services-engineer-smoc-incident","json_url":"https://alion.io/job/vodafone-tuerkiye-devops-services-engineer-smoc-incident.json","meta":{"generated_at":"2026-10-25T11:31:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49241},"rest":"https://alion.io/mcp/rest/get_company?id=49241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvodafone-tuerkiye-devops-services-engineer-smoc-incident"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvodafone-tuerkiye-devops-services-engineer-smoc-incident"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvodafone-tuerkiye-devops-services-engineer-smoc-incident"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vodafone-tuerkiye-devops-services-engineer-smoc-incident\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvodafone-tuerkiye-devops-services-engineer-smoc-incident"}]}