{"id":2919587,"url":"https://alion.io/job/voiceland-technical-support-engineer-voip-cloud-pbx","title":"Technical Support Engineer (VoIP & Cloud PBX)","company":{"id":903957,"name":"Voiceland","domain":"voiceland.gr","url":"https://alion.io/company/voiceland-gr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nea Ionia, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2025-11-14T00:00:00Z","employer_posted_date":"2025-11-14","last_verified_at":"2026-10-23T01:20:40Z","board_verified":true,"closed_at":null,"days_open":343,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":342},"description":"About VOICELAND: \nVOICELAND is an Athens-based VoIP telephony provider that exclusively serves businesses and professionals. Our mission is to upgrade the way companies communicate by delivering reliable, innovative, and tailored telephony solutions. We are currently seeking a Technical Support Engineer to join our growing Technical Support team in Nea Ionia!\nThe Role:\nThis role combines technical problem-solving with top-tier customer engagement. You will be the primary point of contact for our B2B clients, ensuring their Cloud PBX and VoIP systems run smoothly while delivering an exceptional customer experience.\nWhat you will do (Key Responsibilities):\nInvestigate, troubleshoot, and resolve technical issues reported by customers via our ticketing system, phone, and email.\n\nProvision, configure, and support VoIP endpoints (IP phones, softphones) and Cloud PBX environments.\n\nEscalate complex network or platform-level issues to the Senior Engineering team when necessary.\n\nEducate and guide clients on how to utilize Voiceland’s telecommunication solutions efficiently.\n\nMaintain accurate logs of customer interactions and technical steps taken within the CRM/Ticketing system.\n\nEnsure all customer requests are handled promptly, adhering to SLAs and maintaining high customer satisfaction.\n\nRequirements\n1-3 years of proven experience in a Technical Support, IT Helpdesk, or similar tech-facing role.\n\nExcellent communication skills (both verbal and written) with a customer-centric approach.\n\nSolid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, Routers/Firewalls).\n\nFluency in both Greek and English.\n\nStrong analytical, multitasking, and problem-solving abilities.\n\nNice-to-Haves (Strong Advantage): \n\nHands-on experience with VoIP technologies, SIP protocols, and Cloud PBX systems (e.g., 3CX, Asterisk).\n\nA degree in Computer Science, Telecommunications, or a related technical field.\n\nBenefits\nCompetitive base salary based on experience and skills.\n\nFlexible hours and hybrid work opportunities.\n\nPrivate health insurance scheme.\n\nMonthly OASA public transit card.\n\nContinuous training and hands-on experience with cutting-edge telecom technologies.\n\nA supportive, fast-paced, and collaborative work 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