{"id":3146618,"url":"https://alion.io/job/voiceos-customer-support-discord-community-associate","title":"Customer Support & Discord Community Associate","company":{"id":3779397,"name":"VoiceOS","domain":"voiceos.com","url":"https://alion.io/company/voiceos","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"UTC-8 – UTC+0","utc_offset_min":-8,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":1100,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":13200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-23T10:34:24Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T05:49:16Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"VoiceOS | Remote | Part-time | 20 hours/week | USD $1,100/month\nAbout the role\nVoiceOS is a Y Combinator-backed startup building a voice interface for your computer. We’re looking for someone who enjoys helping users and keeping a product community welcoming and useful.\nThis role combines frontline customer support with Discord community replies and light moderation. We currently receive approximately 50-60 requests per day across our support system and Discord. Active handling is estimated at 1-1.5 hours daily, spread throughout the day; actual volume and complexity may vary.\nSchedule and compensation\nCompensation is USD $1,100 per month for 20 scheduled hours of coverage per week. Scheduled coverage includes both answering requests and monitoring the queues, not just time spent typing replies. Training and other assigned work count toward working time.\nThe exact coverage hours and working days will be agreed before starting, ideally overlapping US business hours or UTC daytime. The response target applies only during your agreed staffed hours. You are not expected to remain online throughout your waking hours or provide unpaid availability outside the schedule.\nThe final engagement structure and pay terms will comply with applicable local employment requirements. Any additional hours must be agreed in advance and compensated as required by law.\nWhat you’ll do\nAnswer incoming support requests and Discord questions with clear, friendly, accurate replies.\nHelp users with onboarding, product usage, and basic troubleshooting; escalate bugs and complex technical or billing cases to the right teammate.\nKeep Discord welcoming and organized, address spam under our moderation rules, and make sure questions do not get lost.\nKeep ticket statuses updated, close resolved conversations, and share recurring issues and useful feedback with the team.\nDuring agreed staffed hours, provide a meaningful human first response in 3-5 minutes on average, with a maximum of 15 minutes. Flag coverage risks promptly and use the agreed backup process.\nWhat we’re looking for\nExcellent written English, empathy, and calm communication with frustrated users.\nCustomer-support or online-community experience; familiarity with Discord is important. SaaS or AI-product experience is a plus.\nReliable internet, a computer, and dependable availability during the agreed schedule.\nStrong organization, attention to detail, and willingness to learn VoiceOS and our support tools. Familiarity with macOS and Windows is helpful.\nGood judgment with user data and escalation: no unsupported promises about refunds, fixes, or release dates.\nTraining and support\nWe’ll provide product onboarding, saved replies, an escalation process, and initial joint support with Maksim. You will not be expected to solve every technical problem yourself.\nTo apply\nShare a short introduction, relevant experience, your time zone, and the exact hours and days you can cover within a 20-hour weekly schedule.\nInclude a brief example of how you would respond to: “VoiceOS stopped working, and I’m frustrated because I’m paying for it.” Finalists will complete a short paid support simulation.","description_format":"text","description_chars":3167,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Office & Productivity Software","Speech & Audio AI"],"lifecycle":[{"event":"open","at":"2026-10-23T10:34:24Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":0.945,"age_days":5,"expected_fill_days":12,"reasons":["seen:5","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":13200,"is_top_pay":false},"html_url":"https://alion.io/job/voiceos-customer-support-discord-community-associate","json_url":"https://alion.io/job/voiceos-customer-support-discord-community-associate.json","meta":{"generated_at":"2026-10-29T09:34:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3779397},"rest":"https://alion.io/mcp/rest/get_company?id=3779397"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoiceos-customer-support-discord-community-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoiceos-customer-support-discord-community-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoiceos-customer-support-discord-community-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voiceos-customer-support-discord-community-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoiceos-customer-support-discord-community-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3146618}},{"tool":"search_jobs","arguments":{"company":"voiceos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3146618},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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