{"id":3321603,"url":"https://alion.io/job/vois-manager-oracle-siebel-crm","title":"Manager_Oracle Siebel CRM","company":{"id":60332,"name":"VOIS","domain":"vois.ru","url":"https://alion.io/company/vois","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"B","score":70,"open_postings":6,"ghost_share":0.333,"stale_share":0,"repost_share":1,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"CAPA","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Zabbix","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-26T23:16:24Z","employer_posted_date":null,"last_verified_at":"2026-10-26T23:16:24Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.\n\nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.\n\nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.\n\n#VOIS #BeUnrivalled #CreateTheFuture\n\nAbout This Role\n\nWe are seeking an experienced Siebel CRM application operations professional to manage the day-to-day operational health and technical support of Oracle Siebel CRM and associated platforms from SP Infocity, Pune.\n\nThis hands-on role focuses on service stability, SLA adherence, major incident and problem resolution, proactive monitoring, technical troubleshooting, automation, operational governance and continual service improvement. You will act as a technical escalation point for complex production issues and work across Siebel CRM, Oracle BSS and connected technology teams.\n\nYou should bring 7–10 years of Telecom IT, Oracle BSS or enterprise CRM application operations experience, including at least 5 years of hands-on Oracle Siebel CRM production support experience. Working knowledge of SRE practices, observability and automation is important for improving reliability, service performance and operational efficiency.\n\nWhat you will do\n\nApplication support and technical operations\n\nManage day-to-day support and operational health of Oracle Siebel CRM services \nAct as the technical escalation point for complex incidents, service degradation and cross-system issues \nCoordinate P1/P2 incident triage, technical analysis, service restoration and timely stakeholder communication \nPerform detailed troubleshooting using Siebel logs, workflow and component analysis, Oracle SQL, Unix/Linux utilities and monitoring data \nCoordinate end-to-end diagnosis across FMW/AIA, OSM, BRM, WebLogic, database, infrastructure and network teams\n\nSLA, service management and governance\n\nTrack adherence to agreed incident response, restoration and service request SLAs \nReview service KPIs including availability, SLA compliance, incident trends, MTTR, MTTD, backlog and recurring failures \nSupport weekly and monthly service reviews with concise reporting covering operational performance, risks, actions and dependencies \nKeep operational controls, runbooks, knowledge articles, support procedures and audit evidence current and ensure agreed processes are followed \nSupport change and release governance through risk assessments, readiness checks, validation evidence and post-change monitoring\n\nProblem management and continual improvement\n\nLead technical investigations into recurring incidents and contribute to high-quality root cause analysis and preventive actions \nMaintain and prioritise a service-improvement backlog using incident trends, monitoring gaps and operational risks \nIdentify opportunities to automate health checks, alert responses, reporting, housekeeping and repetitive support activities \nImprove monitoring coverage, alert quality, dashboards and early detection to reduce customer impact and operational effort \nTrack corrective and preventive actions through to closure and validate that improvements deliver sustainable results\n\nTeam and stakeholder coordination\n\nProvide technical guidance, work-allocation support and knowledge sharing for application support engineers \nCollaborate with Service Management, Business, Architecture, Infrastructure, Security, Oracle and other support partners \nEscalate risks, capacity concerns, vendor dependencies and unresolved service issues through agreed governance channels\n\nWho you are\n\nTechnical knowledge and experience\n\nYou have 7–10 years experience in Telecom IT, Oracle BSS or enterprise CRM application operations \nYou have at least 5 years hands-on Oracle Siebel CRM production support experience \nYou have strong knowledge of Siebel CRM architecture, server components, configuration, Workflows, eScript, Business Services, EAI, Integration Objects, inbound/outbound web services and Open UI troubleshooting \nYou understand Siebel administration, including component health, tasks, sessions, logs, parameters and environment checks \nYou have strong Oracle SQL/PLSQL skills for data analysis, troubleshooting and performance investigation \nYou can use Unix/Linux and Shell scripting for log analysis, health checks, housekeeping and operational automation \nYou understand telecom order management, product catalogue, customer and service-request flows \nYou can troubleshoot integrations involving FMW/AIA, OSM, BRM, WebLogic and downstream systems \nYou have hands-on experience with one or more observability tools such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix \nYou understand cloud, containers and Kubernetes/OKE operations, including pod health, logs, events, resource usage and restart validation \nYou have awareness of CI/CD, configuration control and rollback principles in an application-operations environment \nYou have experience supporting business-critical services and resolving complex production incidents within SLA\n\nService management and collaboration\n\nYou understand Incident, Major Incident, Problem, Change, Release and Service Request management \nYou have working knowledge of the ITIL framework and production-operations controls \nYou have experience with SLA/KPI tracking, service reporting and operational governance \nYou can contribute to effective RCA, risk management and continual service improvement \nYou can coordinate effectively with stakeholders, vendors and cross-functional teams \nYou communicate technical and operational information clearly in writing and verbally \nExperience delivering measurable improvements through automation, monitoring or continual-service-improvement initiatives is important\n\nPreferred Qualifications And Experience\n\nITIL Foundation certification \nExposure to Kubernetes/OKE, cloud operations, DevOps/SRE practices and enterprise observability tools \nExperience with telecom order management and Oracle BSS integrations\n\nNot a Perfect Fit\n\nConcerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\nWhat's In It For You\n\nThe opportunity to work hands-on with business-critical Oracle Siebel CRM and Oracle BSS services.Exposure to complex, cross-platform telecom operations spanning FMW/AIA, OSM, BRM, WebLogic, databases, infrastructure and networks.Opportunities to contribute to service reliability through SRE practices, observability, automation and continual service improvement.Experience influencing improvements measured through availability, SLA compliance, MTTR, MTTD, incident recurrence and change stability.Collaboration across Service Management, Business, Architecture, Infrastructure, Security, Oracle and other support partners.\n\nWhat Skills You Will Learn\n\nThrough the scope of this role, you will have opportunities to further develop:\n\nAdvanced Siebel CRM production troubleshooting and service-stability practices \nObservability, monitoring and early-detection techniques across enterprise applications \nOperational automation using scripting, health checks and repeatable support procedures \nSRE and continual-service-improvement practices focused on reliability and reducing operational effort \nKubernetes/OKE and cloud-operations knowledge, including pod health, logging, events and resource monitoring \nCross-platform diagnosis across Oracle BSS and associated technologies \nMajor incident coordination, problem management, RCA and operational governance\n\nVOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\nJoin Us\n\nAt Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.\n\nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.\n\nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\nAlert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA\n\nFollow us on social media and #StayConnected\n\nLinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2","description_format":"text","description_chars":10303,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Skincare","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-10-27T08:10:15Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":0.945,"age_days":1,"expected_fill_days":3,"reasons":["seen:1","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/vois-manager-oracle-siebel-crm","json_url":"https://alion.io/job/vois-manager-oracle-siebel-crm.json","meta":{"generated_at":"2026-10-28T23:46:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60332},"rest":"https://alion.io/mcp/rest/get_company?id=60332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvois-manager-oracle-siebel-crm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvois-manager-oracle-siebel-crm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvois-manager-oracle-siebel-crm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vois-manager-oracle-siebel-crm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvois-manager-oracle-siebel-crm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3321603}},{"tool":"search_jobs","arguments":{"company":"vois.ru","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3321603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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