{"id":233145,"url":"https://alion.io/job/voize-customer-training-manager-mfd","title":"Customer Training Manager (m/f/d)","company":{"id":6593,"name":"voize","domain":"voize.com","url":"https://alion.io/company/voize","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0.2,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Göttingen, Germany","Berlin, Germany","Munich, Germany","Hamburg, Germany","Frankfurt am Main, Germany","Cologne, Germany","Hanover, Germany","Karlsruhe, Germany","Dortmund, Germany","Nuremberg, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":95},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-05T07:56:59Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T05:42:15Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Why voize? Because we’re more than just a job!\nAt voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.\nOur vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.\nOur mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.\nAs a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!\nYour Mission: Drive product activation through transformative training\nAs an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.\nYour Daily Business - No two days are alike\nTrain the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.\n\nDeliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.\n\nCollaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.\n\nMonitor training effectiveness: Track user adoption and revisit training for groups with low engagement.\n\nCreate and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.\n\nOnsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.\n\nYour Skillset - What you bring to the table\nProven experience in Train the Trainer programs, particularly with large groups\n\nStrong communication and presentation skills, able to engage and motivate users\n\nExperience in training professionals, ideally in the healthcare or caregiving sector\n\nPassion for technology adoption and empowering others to embrace change\n\nFluent in German (C2), with good knowledge of English\n\nWillingness to travel 2-3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel\n\nGrowing together - what you can expect at voize\nWe are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care\n\nWe foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany\n\nBecome a co-creator of our success with stock options\n\nGenerous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible\n\nYou decide when you work best, that means flexible working hours and a good hybrid set-up.\n\nReady to talk? Apply now!\nWe look forward to your application and can’t wait to meet you - no matter who you are or what background you have!","description_format":"text","description_chars":3534,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Stock options"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"Berlin","iso":null,"kind":"city"},{"name":"Munich","iso":null,"kind":"city"},{"name":"Hamburg","iso":null,"kind":"city"},{"name":"Frankfurt am Main","iso":null,"kind":"city"},{"name":"Cologne","iso":null,"kind":"city"},{"name":"Hanover","iso":null,"kind":"city"},{"name":"Karlsruhe","iso":null,"kind":"city"},{"name":"Dortmund","iso":null,"kind":"city"},{"name":"Göttingen","iso":null,"kind":"city"},{"name":"Nuremberg","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","Medical AI","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-05T09:55:04Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.608,"p_room":0.36,"age_days":72,"expected_fill_days":42,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/voize-customer-training-manager-mfd","json_url":"https://alion.io/job/voize-customer-training-manager-mfd.json","meta":{"generated_at":"2026-10-18T05:42:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6593},"rest":"https://alion.io/mcp/rest/get_company?id=6593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoize-customer-training-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoize-customer-training-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoize-customer-training-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voize-customer-training-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoize-customer-training-manager-mfd"}]}