{"id":2358322,"url":"https://alion.io/job/voize-senior-it-operations-engineer","title":"Senior IT Operations Engineer","company":{"id":6593,"name":"voize","domain":"voize.com","url":"https://alion.io/company/voize","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":41,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:05:09Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T23:29:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why voize? Because we’re more than just a job!\nAt voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.\nOur vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact.\nOur mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.\nAs a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!\nYour Mission: Build what this team runs on\nHi, I'm Alessio, I lead IT Operations at voize. We're growing fast, and I'm hiring someone who can turn that growth into structure.\nAs Senior IT Operations Engineer, you own complex IT Operations work end to end across the company, leading multi stakeholder projects and using automation to make sure the fixes actually hold. You'll be the person other teams come to when something needs to actually get built, not just patched, and you'll have real say in how we shape the function as we grow.\nYou'll also be the escalation point when issues go beyond what normal support can handle. Instead of just closing the ticket, you fix why it happened, and you're already building solutions for problems before anyone's even raised them. The work changes week to week, but the standard doesn't.\nYour Daily Business - No two days are alike\nOwn projects end to end. From scope through delivery, you drive company wide IT Operations projects, with clear milestones, risks and stakeholders behind them. You define success up front, and you deliver it.\n\nThe escalation point. Endpoints, identity, SaaS, security, when something is too complex for first level support, it lands with you. You resolve the highest impact issues and document what you learned, so the same thing doesn't happen twice.\n\nProcesses that scale. Onboarding, offboarding, device management, patching, asset tracking, you design how these work as the company keeps growing, not just how they work today.\n\nTurn tickets into prevention. You use service and project metrics to spot what's breaking repeatedly, and you fix the root cause instead of closing the same ticket over and over.\n\nSecurity as a mindset. Keeping devices, access and tools secure and up to date isn't a task you do once, it's how you approach everything, so nobody else has to think about it.\n\nAutomate the manual layer. Wherever a process depends on someone doing the same thing by hand, you find a way to automate it, so the team's time goes to the work that actually needs a person.\n\nNetworks and infrastructure that hold up. Office networks, Wi-Fi, VPN and internal infrastructure aren’t a side topic for you. You keep them reliable and secure as we grow, and you weigh up where local hosting makes sense and where the cloud does.\n\nChoosing the right tools, and proving it first. When we need a new tool or a better vendor, you run the evaluation: you scope the requirements, run proofs of concept, and negotiate. You also run the service reviews afterwards, so what we buy keeps delivering.\n\nYour Skillset - What you bring to the table\n5+ years of hands on experience owning IT Operations projects end to end in a fast growing, cross functional company. You've seen what breaks when a company scales fast, because you were the one who fixed it.\n\nHands on with Jamf and Google Workspace especially, and comfortable across a modern SaaS stack. You've owned an MDM instance, not just used one.\n\nAn engineer at heart, you're just as comfortable debugging something yourself as you are planning it, and you move easily between technical and non technical teams to get it done.\n\nStrong stakeholder skills. You work with people across the company as an equal, and you get change adopted by people who don't report to you.\n\nComfortable with ambiguity and no fixed playbook, and no task is beneath you either, years of experience included, if something simple needs fixing, you fix it.\n\nGenuine initiative and a positive, sharp customer obsession. You want real impact on what we do every day, and you can be a role model for whoever joins this team next.\n\nGrowing together - what you can expect at voize\nWe are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people\n\nWe foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany\n\nBecome a co-creator of our success with stock options\n\nGenerous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses\n\nYou decide when you work best, that means flexible working hours and a good hybrid set-up.\n\nReady to talk? Apply now!\nWe look forward to your application and can’t wait to meet you - no matter who you are or what background you have!","description_format":"text","description_chars":5307,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Stock options"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","Medical AI","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-12T15:18:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T01:39:31Z"},"pay":null,"html_url":"https://alion.io/job/voize-senior-it-operations-engineer","json_url":"https://alion.io/job/voize-senior-it-operations-engineer.json","meta":{"generated_at":"2026-10-13T01:39:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6593},"rest":"https://alion.io/mcp/rest/get_company?id=6593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoize-senior-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoize-senior-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoize-senior-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voize-senior-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoize-senior-it-operations-engineer"}]}