{"id":941645,"url":"https://alion.io/job/voize-technical-account-manager-senior-care-mfd","title":"Technical Account Manager - Senior Care (m/f/d)","company":{"id":6593,"name":"voize","domain":"voize.com","url":"https://alion.io/company/voize","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0.111,"time_to_fill_p50_days":45,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Berlin, Germany","Dortmund, Germany","Frankfurt am Main, Germany","Hanover, Germany","Munich, Germany","Cologne, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-15T18:16:16Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-05T12:25:39Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Why voize? Because we’re more than just a job!\nAt voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.\nOur vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.\nOur mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.\nAs a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!\nYour Mission: Be the technical partner our largest care groups trust\nAs Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.\nYour Daily Business - No two days are alike\nOwn the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders\n\nMaintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves\n\nLead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations\n\nStay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution\n\nIdentify recurring themes across customers and turn them into actionable feedback for Product and Engineering\n\nYour Skillset - What you bring to the table\nSeveral years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech\n\nHands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems\n\nGreat communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management\n\nA structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact\n\nProfessional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus\n\nGrowing together - what you can expect at voize\nWe are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people\n\nWe foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany\n\nBecome a co-creator of our success with stock options\n\nGenerous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible\n\nYou decide when you work best, that means flexible working hours and a good hybrid set-up.\n\nReady to talk? Apply now!\nvoize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.\nWe're excited to hear from you!","description_format":"text","description_chars":3983,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Stock options"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","Medical AI","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-15T18:38:49Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.815,"p_room":0.55,"age_days":50,"expected_fill_days":45,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/voize-technical-account-manager-senior-care-mfd","json_url":"https://alion.io/job/voize-technical-account-manager-senior-care-mfd.json","meta":{"generated_at":"2026-11-05T15:22:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6593},"rest":"https://alion.io/mcp/rest/get_company?id=6593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvoize-technical-account-manager-senior-care-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvoize-technical-account-manager-senior-care-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvoize-technical-account-manager-senior-care-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/voize-technical-account-manager-senior-care-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvoize-technical-account-manager-senior-care-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":941645}},{"tool":"search_jobs","arguments":{"company":"voize.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":941645},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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