{"id":503330,"url":"https://alion.io/job/voize-technical-account-manager-us","title":"Technical Account Manager - US (m/f/d) - Health tech / AI","company":{"id":6593,"name":"voize","domain":"voize.com","url":"https://alion.io/company/voize","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0.111,"time_to_fill_p50_days":42,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":255000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-07T07:04:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-28T13:12:40Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Why voize? Because we're more than just a job!\nAt voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.\nOur vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.\nOur mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.\nAs a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!\nYour Mission: Be the technical backbone of our US launch\nAs our Founding Technical Account Manager (US), you are the first dedicated customer-facing technical hire for the US market - and the single clear technical owner for our first US customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.\nThis is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solutions Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole US technical operations team will run on tomorrow.\nYour Daily Business - No two days are alike\nOwn technical planning and setup end-to-end for new US customers and rollouts - from the first technical scoping call through go-live and steady-state usage\n\nOwn inbound customer & technical support for the US market: every US support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations\n\nDiagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way\n\nBuild the US playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future US hires will ramp on\n\nBe the technical voice of the US customer: categorize escalations and recurring blockers and feed them back into Product & Engineering\n\nCoordinate across time zones: work with our European Support, Solutions Engineering, and Product teams to build global standards while localizing playbooks to fit the US market\n\nTurn learnings into leverage: identify the most common technical blockers in the US market and translate them into better processes, documentation, and product feedback\n\nYour Skillset - What you bring to the table\nSeveral years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment\n\nHands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you\n\nFounding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked\n\nExcellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report\n\nStructured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving\n\nBased remote in the US, with authorization to work in the United States - and willing to travel to customers when a rollout or escalation needs you on-site\n\nGrowing together - what you can expect at voize\nWe are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people\n\nWe foster an open, collaborative culture with regular team events from our New York Hub.\n\nBecome a co-creator of our success with stock options\n\nGenerous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.\n\nReady to talk? Apply now!\nWe look forward to your application and can't wait to meet you - no matter who you are or what background you have! 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