{"id":143898,"url":"https://alion.io/job/volexity-support-engineer","title":"Support Engineer","company":{"id":52697,"name":"Volexity","domain":"volexity.com","url":"https://alion.io/company/volexity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"Nginx","optional":false},{"name":"npm","optional":false},{"name":"PKI","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Windows","optional":false},{"name":"Burp Suite","optional":true},{"name":"JavaScript","optional":true},{"name":"LDAP","optional":true},{"name":"Postman","optional":true},{"name":"PowerShell","optional":true},{"name":"Ruby","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-07-22T20:00:51Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-16T16:02:17Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Location: Remote (USA)\nExperience Level: Junior to Mid-level\nJob Description\nTo support our growing software product line, Volexity is looking for a Support Engineer to help deliver exceptional technical support. Our platform operates across Windows, Linux, and macOS environments, both on-premises and in cloud infrastructures. \nThis role is ideal for someone who thrives in complex technical environments, enjoys troubleshooting across the full stack, and clearly communicates solutions to technical and non-technical stakeholders.\nCandidates are expected to have a 3-7+ years of experience in technical support, systems engineering, or similar roles.\nResponsibilities\nResponsibilities of a Support Engineer will include but not be limited to:\nProvide Tier 2/3 technical support for customers and internal teams\nTroubleshoot issues across:\nOperating systems. including Windows, Linux, macOS\nCloud platforms, including AWS, Azure, GCP\nApplication stack, including Python, PostgreSQL, Nginx, Node/npm ecosystems\nReproduce customer issues in test environments and identify root causes\nDevelop and document clear remediation steps, runbooks, and knowledge base articles\nCollaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs\nSupport deployments, upgrades, and migrations \nContribute to improving support processes, tooling, and automation\nRequired Skills\nAs a Support Engineer, the expected skillset should include:\nStrong troubleshooting skills across multi-platform and cloud environments\nSolid understanding of:\nNetworking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, JSON)\nSystem logs and monitoring tools\nCloud logging infrastructure\nExperience writing:\nTechnical documentation\nTroubleshooting guides\nCustomer-facing remediation steps\nStrong communication skills (written and verbal)\nPreferred Experience\nSuccessful candidates for this role may also demonstrate the following experience or skills:\nWorking knowledge of Terraform (or similar Infrastructure-as-Code tools)\nScripting skills (Python, Ruby, PowerShell, or similar)\nExperience in the digital forensics and incident response industries\nExperience using EDRs, SOARs, and MDMs\nAbility to reproduce problems on virtualization platforms\nUnderstanding of enterprise authentication, such as LDAP, SAML, and IPA\nAbility to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups\nProficiency using web developer tools and proxies such as Burp Suite and/or Postman\nCompensation\nCompensation may vary based on location, experience, and skills. We are open to discussing total compensation including benefits, equity, and professional development budget.\nVolexity values diversity and is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.","description_format":"text","description_chars":2858,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Incident Response"],"lifecycle":[{"event":"open","at":"2026-07-22T20:00:51Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.286,"p_room":0.28,"age_days":85,"expected_fill_days":17,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/volexity-support-engineer","json_url":"https://alion.io/job/volexity-support-engineer.json","meta":{"generated_at":"2026-10-16T17:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2820,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52697},"rest":"https://alion.io/mcp/rest/get_company?id=52697"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvolexity-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvolexity-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvolexity-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/volexity-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvolexity-support-engineer"}]}